About this role
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
As Digital ID Quality and Process Lead, you support Digital ID teams in aligning delivery process KPIs (cost, time, quality, and security) with ISO 9001 audit expectations by analyzing, mapping, and continuously improving performance measurement frameworks and quality processes.
Key Missions
- Review, analyze, and document Digital ID delivery processes, with a strong focus on performance indicators related to cost, time, quality, and security.
- Map existing practices, evidences, and controls against ISO 9001 requirements, identifying confirmed or potential non-conformities and areas of concern.
- Share identified gaps with process owners and delivery teams, and collaborate to define corrective actions and implement measurement and process improvements.
- Develop, maintain, and ensure traceability of process documentation to support audit readiness.
- Support and perform internal audits, and coordinate with external ISO auditors when required.
- Provide regular progress reports, risk assessments, and recommendations to Quality and Service Delivery leadership.
- Drive continuous improvement of process alignment and quality practices throughout the assignment.
Profile & Other Information
To Succeed in This Position, You Should Have
- Strong knowledge of QA and quality management processes, with proven ability to manage and improve them.
- Good understanding of software development methodologies and tools (Agile, digital/software projects).
- Solid knowledge of the ISO 9001 standard and audit practices.
- Experience with quality problem-solving tools (8D, 5-Why, Ishikawa, etc.).
- Strong process, data, and reporting management skills.
- Excellent command of English and Polish.Experience working in an international environment, with teams located across multiple countries.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Other facts
About IDEMIA
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
What you'll do
- The Digital ID Quality and Process Lead will review, analyze, and document Digital ID delivery processes, focusing on performance indicators related to cost, time, quality, and security. They will also support internal audits and collaborate with teams to implement process improvements.
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