About this role
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Position Overview
As IDEMIA continues to strengthen its Middle East capability, we are recruiting an experienced Client Solutions Manager to be based in Abu Dhabi, supporting large scale Travel and Transport public security initiatives.
The Client Solutions Manager owns the technical and commercial coherence of opportunities from early qualification through tender submission and handover to delivery. The role requires someone who can operate at the intersection of solution architecture, commercial structuring, and stakeholder management, coordinating large cross functional teams and guiding complex decision making under tight timelines.
The ideal candidate brings deep experience in presales, bid management, or solution consulting within public security, aviation, biometrics, or system integration environments, combined with strong communication, structure, and resilience.
Long Description
Key Responsibilities
- Act as the primary solution and technical lead supporting Sales from opportunity identification through contract award
- Engage directly with customers and authorities to analyse needs, shape solution strategies, and influence requirements ahead of tender release
- Lead and coordinate complex bid processes, mobilising large cross functional teams across Sales, Product, Delivery, Finance, Legal, Procurement, and partners
- Own solution coherence, ensuring alignment between customer requirements, architecture, pricing, risk, and delivery feasibility
- Develop and support pricing strategies and financial models, working closely with Finance to ensure margin, cashflow, and commercial viability
- Prepare, consolidate, and review proposal materials, ensuring clarity, consistency, and competitiveness
- Organise and lead customer workshops, presentations, proofs of concept, demonstrations, and benchmark tests
- Act as a technical and solution subject matter expert for customers and partners throughout the presales and bid lifecycle
- Ensure adherence to bid governance processes and secure required internal approvals
- Handover awarded projects to Program Delivery teams and transition to the next opportunity
Long Description
Requirements
- Minimum 8 years’ experience in presales, solution management, bid management, or consulting roles
- Proven experience leading complex bid processes and coordinating multi stakeholder proposal teams
- Strong background in system integration, solution scoping, and high level solution architecture
- Experience in public security, airport and border control, biometrics, travel, or transport domains
- Strong commercial and financial understanding, including margin, cashflow, pricing logic, and trade offs
- Advanced PowerPoint and Excel capability is essential
- Demonstrated ability to manage pressure, tight timelines, and competing priorities
- Excellent stakeholder management, facilitation, and conflict resolution skills
- Clear, confident written and verbal communication skills
- Fluency in Arabic is mandatory
Preferred Qualifications
- Experience working with government or authority led procurement and tender environments
- Background in large enterprise technology vendors, system integrators, or consulting firms
- Exposure to formal bid governance frameworks and structured proposal processes
- Project management experience or certification is an advantage
- Proficiency in an additional European language is highly desirable
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Other facts
About IDEMIA
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
What you'll do
- The Client Solutions Manager will act as the primary solution and technical lead, supporting sales from opportunity identification through contract award. They will engage with customers to analyze needs, shape solution strategies, and coordinate complex bid processes.
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