Purpose

This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.

Key Missions

Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes

Monitors customer service KPIs and maintenance budget, and drives associated action plans

Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)

Ensures adequate communication with customer and internal stakeholders through meetings and reporting

Proposes improvements to maintenance strategy throughout the life of the contract

Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders

Understands technical specification, client requirements and solution architecture

Defines strategy and manages maintenance activities for simple solutions

Manages critical situations with the customer under supervision of the lead, expert or senior peer

Prepares and communicates Supports Activities Reports and present results to customer

Works with guidance of more experienced Service Delivery Manager

Profile & Other Information

Other facts

Tech stack

Customer Satisfaction,Maintenance Strategies,Spare Parts Management,Software Updates,Support Team Organization,KPI Monitoring,Budget Management,Field Customer Support,Stakeholder Communication,Crisis Management,Technical Specification Understanding,Client Requirements Analysis,Solution Architecture,Maintenance Strategy Definition,Support Activities Reporting

About IDEMIA

IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.

IST is a division of IDEMIA Group.

IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.

Follow them here: https://www.linkedin.com/company/idemia-public-security/

Team size: 10,001+ employees

Website: https://www.idemia.com/business/idemia-secure-transactions

LinkedIn: Visit

Industry: Software Development

What you'll do

This role is responsible for maximizing customer satisfaction and business value by ensuring solutions operate according to contracts and maintaining scalable solutions. Key duties include defining maintenance strategies, monitoring service KPIs and budgets, and managing dedicated field support engineers.

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Frequently Asked Questions

What does a Assistant Service Delivery Manager do at IDEMIA?

As a Assistant Service Delivery Manager at IDEMIA, you will: this role is responsible for maximizing customer satisfaction and business value by ensuring solutions operate according to contracts and maintaining scalable solutions. Key duties include defining maintenance strategies, monitoring service KPIs and budgets, and managing dedicated field support engineers..

Why join IDEMIA as a Assistant Service Delivery Manager?

IDEMIA is a leading Software Development company.

Is the Assistant Service Delivery Manager position at IDEMIA remote?

The Assistant Service Delivery Manager position at IDEMIA is based in Singapore, Singapore. Contact the company through Clera for specific work arrangement details.

How do I apply for the Assistant Service Delivery Manager position at IDEMIA?

You can apply for the Assistant Service Delivery Manager position at IDEMIA directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about IDEMIA on their website.