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Sr. Associate Revenue Optimization Analyst
OTHER•pune
About this role
In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.Each team member in this position must consistently demonstrate their ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.
What you’ll be doing...
- Gain a basic understanding of IDeaS products and processes in relation to the hospitality business•Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring•Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce•Communicate with clients via the appropriate method•Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams•Ensure timely identification of issues and appropriate escalations to the senior ROA member
What you’ll bring to us… Save
- Assist in special departmental projects
- Acquire Technical Skills to qualify for Sr. Associate Hospitality Revenue Optimization Analyst certifications
- Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients.
B. Sc. or a degree in Science stream or Degree or Diploma in Hotel management.
Post Graduate degree or diploma in computers, Business Administration, or science would be added advantageAt least 1 year of hotel experience in Front Office, Sales, Reservations or Revenue Management in 4 or 5 star hotel chainsComputer proficiency in MS Excel, MS Word, MS PowerPointProven English verbal and written communication skillsAbility to work independently
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS
What you'll do
- The role involves resolving client business and decision issues through a portal and contributing to system forecasts and decisions. Team members must demonstrate the ability to work under pressure while maintaining attention to detail.
About IDeaS
IDeaS, a SAS company, powers profitable hospitality. As the global leader in revenue management, IDeaS supports a diverse range of hospitality, including independent hotels, resorts, global hotel chains, cruise lines, and parking brands. IDeaS’ AI-driven solutions go beyond forecasting and pricing to optimize revenue, boost profitability, and improve efficiency, helping hospitality organizations build fully connected commercial strategies. With more than 30,000 installations globally, IDeaS continues to innovate and set the standard for growth, performance, and value in the next era of hospitality.
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Frequently Asked Questions
What does a Sr. Associate Revenue Optimization Analyst do at IDeaS?
As a Sr. Associate Revenue Optimization Analyst at IDeaS, you will: the role involves resolving client business and decision issues through a portal and contributing to system forecasts and decisions. Team members must demonstrate the ability to work under pressure while maintaining attention to detail..
Is the Sr. Associate Revenue Optimization Analyst position at IDeaS remote?
The Sr. Associate Revenue Optimization Analyst position at IDeaS is based in pune, Maharashtra, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. Associate Revenue Optimization Analyst position at IDeaS?
You can apply for the Sr. Associate Revenue Optimization Analyst position at IDeaSdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.