About this role
About Us:
At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.
Position Overview:
The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.
Work Location: Allentown, PA
Work Schedule: Day Shift
Work Travel: up to 25%
Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.
This position is not eligible for immigration sponsorship
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Minimum Qualifications:
- High school diploma and relevant work experience in lieu of an advanced degree
- 3+ years of end-user support experience
- 1+ year of IT support experience
- Working knowledge of:
- Microsoft Windows 10 and Microsoft Server product line
- Microsoft Office Suite
- TCP/IP networking, VPN technologies
- Data backup, virus protection, and network system monitoring
- Strong analytical and troubleshooting skills with the ability to manage technical operations
- Excellent diagnostic and problem-solving abilities
- Outstanding organizational and time-management skills
- Effective communication skills (verbal, written, and presentation)
- Solid understanding of computer systems, networks, and internet security principles
- Ability to participate in on-call support within a 24/7 operational environment
Preferred Qualifications:
- 3+ years of experience with Warehouse Management Systems (WMS)
- Experience with RF technology
- In-depth knowledge of data privacy principles and advanced network security
- Demonstrated ability to work collaboratively and adapt in a fast-paced environment
Other facts
About ID Logistics US
ABOUT ID LOGISTICS:
ID Logistics is an international contract logistics group, with revenue of € 3.3 B in 2024. ID Logistics has more than 450 sites across 19 countries, representing more than 9 million square meters of warehousing facilities in Europe, America, Asia and Africa, with 42,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterized by offers involving a high level of technology. Developing a social and environmental approach through a number of original projects since its creation in 2001, the Group is today resolutely committed to an ambitious CSR policy. ID Logistics is listed on Compartment A of NYSE Euronext’s regulated market in Paris and are included in the SBF 120 index (ISIN Code: FR0010929125, Ticker: IDL).
What you'll do
- The Sr. IT Warehouse Support Technician maintains and supports computer systems and networks to ensure optimal functionality. The role focuses on building and maintaining efficient operational performance within the warehouse.
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