About Us

At ID Logistics, we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global third-party logistics (3PL) organization with more than 35,000 employees across 400+ sites in 18 countries, we are driven by a customer-first mindset and a commitment to safety, continuous improvement, and operational excellence.

Position Overview

The Director, Operations is the senior site leader responsible for the overall performance, safety, financial results, and operational execution of a single ID Logistics facility. This role provides strategic and hands-on leadership across all site functions, with full P&L ownership and accountability for service excellence, associate development, and continuous improvement. The Director, Operations partners cross-functionally and with customers to drive results, ensure compliance, and deliver a high-performance operation.

Location: This is an on-site role in Frackville, PA

Work Schedule: 1st Shift (must be flexible)

Travel Specifics: 25%

Competitive Compensation: Attractive annual salary of $150,000-$180,000 plus a performance-based bonus

Key Responsibilities

• Provide overall leadership and direction for all site operations, including warehousing, distribution, packaging, and transportation.

• Own and manage full site P&L, including budgeting, forecasting, cost control, and profitability.

• Develop and execute short- and long-term operational strategies aligned with organizational objectives and customer expectations.

• Drive continuous improvement initiatives to enhance safety, quality, service, productivity, and cost efficiency.

• Recruit, hire, coach, and develop a high-performing leadership team and workforce.

• Establish staffing and labor strategies that balance service requirements, labor cost, overtime management, retention, and engagement.

• Serve as the primary point of contact for customer relationships, ensuring consistent delivery against service-level agreements and performance metrics.

• Monitor site performance through KPIs and scorecards; prepare and present weekly and monthly operational and financial reports.

• Analyze performance gaps, identify root causes, and implement corrective actions and training programs.

• Ensure compliance with all company policies, customer requirements, and applicable local, state, and federal regulations.

• Lead and enforce site-wide safety programs to protect associates, equipment, and property.

• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.

• Partner cross-functionally with Finance, HR, Safety, Engineering, IT, and Commercial teams to support site objectives.

• Lead change management initiatives related to process improvements, customer growth, and operational transformation.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

Minimum Requirements

• High school diploma or GED 
• 10+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
• Experience managing multiple sites.
• Strong P&L experience.
• High volume e-commerce experience.
• 3 years minimum 3PL experience.
• Critical thinking, problem solving and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
• Strong presentation, writing and speaking proficiency.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational skills.
• Experience with ADP platforms, including ADP WorkForce Now, WorkForce Manager and Recruiting Management, helpful.
• Ability to work a flexible schedule to meet the operation's needs.

Preferred Qualifications

• Bachelor's degree in supply chain or Logistics or business-related field preferred.