About this role
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Position Summary
We are seeking a Clinical Services Supervisor to lead and support our nursing team and clinic operations. This role ensures smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. The supervisor will provide leadership, coaching, and performance management for nurses while assisting with operational needs during peak hours.
Key Responsibilities
- Supervise and support nurses during busy clinic hours.
- Provide coaching, mentoring, and performance reviews for nursing staff.
- Lead and coordinate daily clinic operations in accordance with regulatory standards (GCP, HIPAA, OSHA).
- Serve as an escalation point for operational issues and staff questions.
- Participate in interviews alongside clinic leadership.
- Join the weekend on-call rotation every 5–6 weeks to assist clinic staff and answer questions.
- Collaborate with internal teams to ensure efficient screening, dosing, and outpatient visits.
- Maintain knowledge of all assigned studies and operational workflows.
Preferred Qualifications
- Registered Nurse (RN) license strongly preferred.
- Experience supervising clinical staff and managing performance.
- Strong knowledge of clinical procedures and ability to provide guidance during high-volume periods.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, team-oriented setting.
Why Join Us?
At ICON, we are committed to our core values: People, Clients, and Performance. You’ll be part of a team that values innovation, collaboration, and continuous improvement, and you’ll play a vital role in advancing clinical research that makes a difference.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Other facts
About ICON plc
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
What you'll do
- The Clinical Services Supervisor will lead and support the nursing team and clinic operations, ensuring compliance with study protocols and regulatory standards. They will also provide coaching and performance management for nursing staff while assisting with operational needs during peak hours.
Ready to join ICON plc?
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