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Senior Software Engineer, Customer Support
full-time•Virginia
About this role
At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts, spanning defense, healthcare, public safety, and more.
Join our public sector customer support team and help drive technological transformation for the US government and federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here: https://www.icertis.com/solutions/industry/public-sector/
This position requires on site presence at our new Northern Virginia office (Reston Town Centre), which is currently in the process of being established.
This position will be working on US government contracts which require either US Citizens or US Persons (Permanent Residents) depending on the project. Additionally, this role may require the ability to obtain and maintain a US government Top Secret security clearance.
Role Overview:
We’re looking for a Software Engineer to join our Platform and Application Support team supporting customers in the government and public sector.
This is a technical hands-on role where you will work directly with customers to troubleshoot complex issues, deliver code-level fixes, support production environments, and respond to enhancement requests based on customer use cases.
This role is ideal for a software engineer who enjoys deep technical problem-solving in a customer-facing context.
You’ll be part of a small, focused team that works directly with the customers to ensure their systems run smoothly and efficiently. You’ll play a key role during go-live phases, supporting changes in workflows, configuring reports, configuring integrations, and providing triage and resolution of technical issues.
Due to the nature of the work participation in an on-call rotation is expected.
#LI-MV1
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
What you'll do
- The role involves troubleshooting complex issues, delivering code-level fixes, and supporting production environments for government customers. Additionally, the engineer will respond to enhancement requests and ensure systems run smoothly during go-live phases.
About Icertis
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, 30% of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
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Frequently Asked Questions
What does a Senior Software Engineer, Customer Support do at Icertis?
As a Senior Software Engineer, Customer Support at Icertis, you will: the role involves troubleshooting complex issues, delivering code-level fixes, and supporting production environments for government customers. Additionally, the engineer will respond to enhancement requests and ensure systems run smoothly during go-live phases..
Is the Senior Software Engineer, Customer Support position at Icertis remote?
The Senior Software Engineer, Customer Support position at Icertis is based in Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Software Engineer, Customer Support position at Icertis?
You can apply for the Senior Software Engineer, Customer Support position at Icertisdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.