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Director, Customer Success Engagement
full-time•United States
About this role
Join Icertis, the leading provider of contract intelligence solutions, as our Customer Success Director (CSD). In this key role, you will Partner with our top customers to ensure their successful adoption of Icertis solutions and achieve their business outcomes. As a player/coach, you will drive customer success, while developing processes, tools, and talent to meet both our customers' and Icertis' objectives. You will proactively define success metrics, identify value opportunities, and foster executive alignment to ensure maximum value realization and customer satisfaction.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
What you'll do
- The Customer Success Director will partner with top customers to ensure successful adoption of Icertis solutions and drive customer success. This role involves defining success metrics, identifying value opportunities, and fostering executive alignment.
About Icertis
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, 30% of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Ready to join Icertis?
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Frequently Asked Questions
What does a Director, Customer Success Engagement do at Icertis?
As a Director, Customer Success Engagement at Icertis, you will: the Customer Success Director will partner with top customers to ensure successful adoption of Icertis solutions and drive customer success. This role involves defining success metrics, identifying value opportunities, and fostering executive alignment..
Is the Director, Customer Success Engagement position at Icertis remote?
The Director, Customer Success Engagement position at Icertis is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Customer Success Engagement position at Icertis?
You can apply for the Director, Customer Success Engagement position at Icertisdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.