Description

OVERVIEW: The Ice Technician (Ice Tech) directly contributes to keeping the Ice Den a place of excellence. From the overall appeal of the facility to the quality of the ice, they work their hardest to exceed the everyday standard. As a constant support for the whole facility, daily activities are geared toward directly upkeeping the ice, ice resurfacer, maintaining logs, and acting as a First Responder during events and in regard to general safety and security.

FLSA STATUS: Non-Exempt/Part-Time

Must be at least 18 years old for this role.

ESSENTIAL CONTRIBUTIONS:

• Give 110% effort towards Customer Service at all times; this includes maintaining the safest, cleanest, and operationally efficient facility to provide a great guest experience.
• Responsible for resurfacing the ice using the Zamboni; must properly train to operate heavy machinery. Mandatory logs to be completed in regards to Ice Cuts and affiliated equipment.
• Perform ice maintenance on a continuous basis and during time gaps: perform full rink edge, edge/shave corners, build ice depths depending on rink conditions; clean glass, player’s benches, penalty boxes, coaches board, and decals.
• Inspect on-ice equipment and repair as needed; this includes hockey nets/accessories, dividers, marsh pegs, etc. Notify Operations Manager if repairs needed are beyond your skillset.
• Enforce all rules, regulations, and policies of the Ice Den, both verbally and leading by example.
• Must wear facility radio at all times, using it responsibly and professionally to communicate with coworkers and other departments.
• Maintain high standards for overall facility cleanliness and appearance by surveying building, outside perimeters and locker rooms for trash, sweeping floors, and keeping lobby furniture in order.
• Specific tasks for maintenance include but are not limited to: taking trash to outdoor garbage, mopping floors, cleaning bathroom and affiliated amenities, cleaning locker rooms.
• Assist with tracking inventory and reporting shortages/needed replacements of operations equipment/supplies, as necessary, to Manager.
• Special and additional tasks as assigned by Manager/Director.

Requirements

• A desire to help where needed and work as part of a team. 
• Flexibility to work a variety of shifts. 
• Ability to work positively in a fast-paced environment. 
• Active enrollment in High School or equivalent program (GED), High School Diploma, or a General Education Degree (GED) is required. 
• Basic CPR/First Aid Certification is preferred.
• Experience and comfortability in direct customer service and working with the public.  
• Exposure to Ice Sports and affiliated associations is a plus.
• Experience with general housekeeping/maintenance, knowledge of principles in maintaining an ice rink and associated equipment (Ice Resurfacer, edger, chiller, compressor, lift) is necessary. Must have an understanding of prioritizing safety with regards to the facility, keeping OSHA standards in mind. 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.