Technical Account Manager | PH site
full-time•Philippines
About this role
Overview
Job Description – Technical Account Manager (TAM)
- Serve as the primary technical liaison between Ibex and the client.
- Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
- Translate client requirements into technical tasks for internal teams.
- Monitor service delivery, analytics, and SLAs.
- Coordinate improvement initiatives with Operations and IT Infrastructure.
Responsibilities
What the Operations Team Should Send to the TAM:
- Client-related updates, incidents, and escalations.
- IT-relevant performance and operational reports.
- Change requests or deployment notes affecting client configurations.
- Feedback or recurring issues from live operations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 3–5+ years of experience in IT support, technical operations, or technical account management.
- Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
- Strong understanding of IT infrastructure, networks, and system performance.
- Ability to translate technical concepts for non-technical stakeholders.
- Excellent communication, client-handling, and escalation-management skills.
- Strong analytical and troubleshooting skills.
- Experience working with SLAs, reporting, and performance monitoring tools.
- Ability to coordinate between cross-functional teams (Ops, IT, Infra).
What you'll do
- The Technical Account Manager serves as the primary technical liaison between Ibex and the client, managing onboarding, deployment, and ongoing technical performance for contact center technology operations. They also translate client requirements into technical tasks and monitor service delivery and SLAs.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
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Frequently Asked Questions
What does a Technical Account Manager | PH site do at ibex?
As a Technical Account Manager | PH site at ibex, you will: the Technical Account Manager serves as the primary technical liaison between Ibex and the client, managing onboarding, deployment, and ongoing technical performance for contact center technology operations. They also translate client requirements into technical tasks and monitor service delivery and SLAs..
Is the Technical Account Manager | PH site position at ibex remote?
The Technical Account Manager | PH site position at ibex is based in Philippines, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Account Manager | PH site position at ibex?
You can apply for the Technical Account Manager | PH site position at ibexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.