English Language Trainer
full-time•Managua
About this role
Overview
The English Language Trainer is responsible for designing, delivering, and assessing English language training programs that enhance learners’ grammar proficiency, accent neutralization, and overall communication skills. This role supports trainees throughout their learning curve, ensuring measurable progress and alignment with operational language requirements in a fast-paced BPO environment.
Responsibilities
Training & Facilitation
Create, implement, and continuously improve English language training plans to enhance learners’ proficiency.
Conduct virtual and onsite language facilitation sessions, focusing on grammar accuracy and accent neutralization.
Deliver differentiated, engaging, and inquiry-based lessons tailored to learners’ needs.
Foster a positive, inclusive learning environment, incorporating cultural awareness and real-world communication contexts.
Assessment & Reporting
Assess and track learners’ progress using formative and summative assessments.
Provide timely, constructive feedback to support continuous improvement.
Compile and analyze language development metrics and quality trends.
Report learner progress and learning outcomes to stakeholders.
Curriculum & Program Support
Design and adapt curriculum aligned with established guidelines, emphasizing grammar, pronunciation, and accent clarity.
Support collaborative planning and a team-teaching approach when required.
Administrative & Platform Management
Organize and manage session schedules, attendance records, and instructional resources using platforms such as Pearson.
Utilize virtual platforms, digital tools, and online resources to create interactive learning experiences.
Ensure accurate documentation and reporting within training systems.
Professional Development & Collaboration
Stay up to date with language teaching methodologies and educational technology advancements.
Demonstrate strong cultural sensitivity and promote inclusivity among learners from diverse backgrounds.
Qualifications
Required Skills & Competencies
Excellent verbal and written English proficiency.
Strong teaching and facilitation skills.
Solid understanding of training processes in a BPO or corporate environment.
Results-oriented mindset with the ability to work in a fast-paced setting.
Strong organization, time management, and communication skills.
Ability to use digital learning tools and virtual facilitation platforms effectively.
Qualifications & Experience
Proven experience as an English Language Trainer / Facilitator.
TEFL certification or equivalent formal English teaching certification (required).
Previous teaching or language training experience.
BPO experience.
Experience with grammar instruction and accent neutralization.
Familiarity with collaborative planning and team-based training environments.
What you'll do
- The English Language Trainer is responsible for designing and delivering English language training programs while assessing learners' progress. They create engaging lessons and foster a positive learning environment to enhance communication skills.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
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Frequently Asked Questions
What does a English Language Trainer do at ibex?
As a English Language Trainer at ibex, you will: the English Language Trainer is responsible for designing and delivering English language training programs while assessing learners' progress. They create engaging lessons and foster a positive learning environment to enhance communication skills..
Is the English Language Trainer position at ibex remote?
The English Language Trainer position at ibex is based in Managua, Managua, Nicaragua. Contact the company through Clera for specific work arrangement details.
How do I apply for the English Language Trainer position at ibex?
You can apply for the English Language Trainer position at ibexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.