Customer Service Representative - Work at Home
full-time•United States
About this role
Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
Responsibilities
About the Role: As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from members, healthcare facilities, transportation providers, and health plan partners providing excellent service and ensuring rides are arranged smoothly and accurately.
We’re looking for positive, dependable individuals with great communication skills and a “can-do” attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential just as much as experience.
What You’ll Do:
· Answer inbound calls and assist members with scheduling or updating transportation
· Confirm member eligibility and accurately enter ride details
· Address questions and resolve issues related to transportation services
· Identify additional member needs and provide appropriate support
· Collaborate with internal teams to resolve real-time challenges
· Meet and exceed performance goals, including response time, accuracy, and customer satisfaction
Qualifications
What We’re Looking For:
· Strong verbal and written communication skills
· Ability to follow a structured call flow or script
· Empathy and professionalism when supporting members or guardians
· Computer proficiency
· Excellent problem-solving skills and composure under pressure
· Full-time availability and reliability in managing a steady workload
Requirements:
· Must be 18 years or older
· High School Diploma or GED required
Benefits:
· Medical, Dental, and Vision Insurance
· 401(k) Retirement Savings Plan
· Paid Time Off
· Paid T-Mobile Cell Service
· $500 Employee Referral Bonus
· Employee PerkSpot Discounts (retail, travel, dining, and more!)
What you'll do
- As a Customer Service Representative, you will assist members in scheduling non-emergency medical transportation and handle inbound and some outbound calls. You will ensure rides are arranged smoothly and accurately while addressing questions and resolving issues related to transportation services.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
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Frequently Asked Questions
What does a Customer Service Representative - Work at Home do at ibex?
As a Customer Service Representative - Work at Home at ibex, you will: as a Customer Service Representative, you will assist members in scheduling non-emergency medical transportation and handle inbound and some outbound calls. You will ensure rides are arranged smoothly and accurately while addressing questions and resolving issues related to transportation services..
Is the Customer Service Representative - Work at Home position at ibex remote?
The Customer Service Representative - Work at Home position at ibex is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - Work at Home position at ibex?
You can apply for the Customer Service Representative - Work at Home position at ibexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.