Bilingual Customer Service Representative
full-time•United States
About this role
Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role:
As a Bilingual Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.
We’re looking for enthusiastic individuals with a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential as much as experience.
Responsibilities
What You’ll Do:
- Provide guidance on provider networks, referrals and pre-authorizations.
- Troubleshoot and resolve issues related to billing, payments and coverage.
- Ensure compliance with HIPAA regulations when handling sensitive member information.
- Collaborate with internal departments to resolve complex member concerns.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
- Stay updated on policies, state regulations and healthcare industry changes.
Qualifications
What We’re Looking For:
- Previous customer service experience, preferably in healthcare or insurance.
- Strong verbal and written communication skills.
- Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
- Ability to handle high call/chat/email volumes effectively.
- Proficiency in computer applications, including CRM and customer support platforms.
- Ability to work flexible shifts, including weekends and holidays.
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Must be fluent in English
- Must be fluent in Spanish
Why Ibex?
- Paid training
- A culture that celebrates YOU
- Opportunities for growth and advancement
- A team that’s got your back
What you'll do
- As a Bilingual Customer Service Agent, you will assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
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Frequently Asked Questions
What does a Bilingual Customer Service Representative do at ibex?
As a Bilingual Customer Service Representative at ibex, you will: as a Bilingual Customer Service Agent, you will assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations..
Is the Bilingual Customer Service Representative position at ibex remote?
The Bilingual Customer Service Representative position at ibex is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Bilingual Customer Service Representative position at ibex?
You can apply for the Bilingual Customer Service Representative position at ibexdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.