Job DetailsJob Location: Norcross, GA 30092Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DayJob Category: Information TechnologyIBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises.

IBEX Core Values

Passion for Success
Committed to collaboration and innovative thinking
Respectful of all perspectives and dedicated to teamwork
Do the right thing, even when no one is watching
Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

JOB DESCRIPTION

Position: NiQ Operations Coordinator
Reports To: Director of NiQ
Location: Remote (Atlanta Metro Preferred)
Salary/Hourly Rate: $58,000-68,000 commensurate with experience

H&W Rate: N/A

Type: NonSCA, Full-Time

Job Summary: IBEX IT Business Experts is seeking a detail-oriented and proactive NiQ Operations Coordinator to support the day-to-day operations of NiQ (NectariQ), our supplier management and engagement platform. Reporting directly to the Director of NiQ, this role plays a critical part in ensuring operational efficiency, strong user and supplier experiences, and consistent execution of administrative, compliance, and support processes.

The ideal candidate is highly organized, comfortable working across systems and stakeholders, and thrives in a fast-paced, growth-oriented environment. This role blends administrative excellence with operational coordination, making it ideal for someone who enjoys supporting leadership while also owning processes, documentation, and execution.

Key Responsibilities:

Operations & Administrative Coordination

Provide direct operational and administrative support to the Director of NiQ
Manage calendars, meetings, agendas, action items, and follow-ups to ensure priorities remain on track
Assist with the preparation of presentations, reports, training materials, and internal documentation
Maintain organized records, trackers, and workflows related to NiQ operations

NiQ Platform, User & Supplier Support

Coordinate new user setup, role assignments, and access management within the NiQ platform
Support supplier onboarding activities, including communications, training coordination, and documentation
Assist with creation and maintenance of cheat sheets, training guides, and process documentation
Provide first-level helpdesk and outreach support for users and suppliers

Compliance, Reporting & Audit Support

Support supplier vetting, compliance documentation, and review processes
Assist with audits, reviews, and preparation of supporting materials
Support reporting related to user adoption, spend campaigns, and internal metrics
Ensure data accuracy, consistency, and timely updates across systems and trackers

Internal Communications & Adoption Support

Assist with internal communications, adoption email campaigns, and engagement efforts
Coordinate with internal teams, business leaders, and external partners to support NiQ initiatives
Track requests, deadlines, and deliverables to ensure timely execution

Process Improvement & Special Projects

Identify opportunities to streamline administrative and operational processes
Support ad hoc projects and cross-functional initiatives related to NiQ growth and adoption
Contribute to the continuous improvement of NiQ operational workflows

Work Environment, Professional Appearance & Physical Demands

IBEX is a remote-first company for corporate and internal positions. We maintain a camera-on culture to support engagement, accountability, and collaboration across our teams.

Employees are expected to present themselves professionally in all settings — whether working remotely or in person. Attire should be business casual unless otherwise specified and should reflect the professional standards of our company and, where applicable, those of our clients.

Corporate/Internal Roles: Remote-first with business casual dress for virtual meetings. Video should remain on during internal and external calls unless otherwise excused.
Client-Facing Roles: Work environment and dress code are based on the client’s policies and expectations. These changes will be clearly communicated as part of the onboarding process or when assignments are updated.
Fieldwork/Special Events: Appropriate attire may include IBEX-branded apparel, long pants, closed-toe shoes, and other safety-compliant gear, depending on the task.

Physical Demands

While most corporate roles are performed in a remote, seated office setting, some positions may occasionally require:

Sitting or standing for extended periods of time
Typing or viewing a screen for prolonged durations
Lifting items up to 15–25 lbs (e.g., marketing materials, laptops, or equipment for in-person events)
Travel for client meetings, industry events, or internal gatherings (as required)

IBEX will make reasonable accommodations in accordance with the ADA for qualified individuals.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX’s employees to perform their job duties may result in discipline up to and including discharge.
QualificationsQualifications:

2–4 years of experience in operations support, administrative coordination, or a similar role
Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); ability to quickly learn new platforms and tools
Experience supporting leadership and cross-functional teams in a fast-paced environment
Strong organizational skills with the ability to manage multiple priorities and deadlines
High attention to detail and commitment to accuracy
Excellent written and verbal communication skills
Experience supporting SaaS platforms, supplier management, compliance, or reporting is a plus
Comfortable working independently in a remote-first environment
Must have current U.S. work authorization
Alignment with IBEX Core Values and commitment to maintaining confidentiality

Soft Skills

Proactive and anticipatory; think ahead and take initiative
Highly organized with strong time-management skills
Professional and discreet with sensitive or confidential information
Adaptable and flexible in a growing, evolving environment
Clear communicator who can work effectively across teams and leadership levels
Customer- and service-oriented mindset for both internal and external stakeholders
Problem-solver who approaches challenges with a solutions-focused attitude