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Director, Inforce Administration
full-time•Waco
About this role
Job Description
Build the future with us
Are you passionate about financial security and eager to help clients feel confident about their future? As Director, Inforce Administration, you’ll lead operational excellence and elevate client experience across inforce services.
What you’ll accomplish with us
As a Director, Inforce Administration, you’ll be at the core of our mission. Here are the main responsibilities:
- Oversee strategy and operations for Claims, Client Experience, and Premium Accounting
- Collaborate with Sales, Actuarial, Reinsurance, and Executive teams.
- Lead and develop managers and staff for high performance.
- Drive digital transformation and process optimization.
- Ensure regulatory compliance and resolve complex issues
What could accelerate your success in this role
We’re looking for someone who:
- Practices strategic thinking, with the ability to set direction, anticipate challenges, and drive operational improvements.
- Has a collective mindset, working effectively with executive leadership, cross-functional teams, and external partners.
- Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff.
- Responds well to industry changes, regulatory updates, and evolving business needs.
- Has a minimum of 10 years of progressive leadership in insurance operations, with strong expertise in claims, customer service, and premium accounting.
Why you’ll love working with us
- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
- Competitive benefits: Flexible group insurance, vacation and wellness/personal development days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and much more!
Apply now and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
American-Amicable Life Insurance Company of TexasPosting End Date
2026-02-23
About us
American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.
What you'll do
- As Director, Inforce Administration, you will oversee strategy and operations for Claims, Client Experience, and Premium Accounting while driving digital transformation and ensuring regulatory compliance. You will also lead and develop managers and staff for high performance.
About iA Financial Group (Industrial Alliance)
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States. Founded in 1892, it is an important Canadian public company and is listed on the Toronto Stock Exchange under the ticker symbols IAG (common shares) and IAF (preferred shares).
Ready to join iA Financial Group (Industrial Alliance)?
Take the next step in your career journey
Frequently Asked Questions
What does a Director, Inforce Administration do at iA Financial Group (Industrial Alliance)?
As a Director, Inforce Administration at iA Financial Group (Industrial Alliance), you will: as Director, Inforce Administration, you will oversee strategy and operations for Claims, Client Experience, and Premium Accounting while driving digital transformation and ensuring regulatory compliance. You will also lead and develop managers and staff for high performance..
Is the Director, Inforce Administration position at iA Financial Group (Industrial Alliance) remote?
The Director, Inforce Administration position at iA Financial Group (Industrial Alliance) is based in Waco, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Inforce Administration position at iA Financial Group (Industrial Alliance)?
You can apply for the Director, Inforce Administration position at iA Financial Group (Industrial Alliance)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.