Sr. Desktop Solutions Specialist
full-time•Irvine•$85k - $100k
About this role
Sr. Desktop Solutions Specialist
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.co
What you will be doing:
The selected Desktop Solutions Specialist will support HAEA's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. You will develop and lead in image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams. You will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.
What you will be doing:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
Salary Range: $85,000 to $100,000
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.co
What you will be doing:
The selected Desktop Solutions Specialist will support HAEA's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. You will develop and lead in image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams. You will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.
What you will be doing:
- Responsible for Engineering of MS SCCM for package deployment, patch management, and generate device reports for statistical research
- Plan out the technical roadmaps for the end user services by researching End-Of-Life (EOL) schedules, identifying compatibility of existing solutions/applications against the evolving future technologies, and aligning security enhance requirements.
- Develop GPO for user device lock down and enterprise management
- Maintain and expand VDI environment, and create deployment strategies when necessary
- Lead OS image creation for all CBU and ensure compatibility with all hardware models through testing and verification
- Research and create OS and browser roadmap addressing the dependency with applications
- Participate in user device standard selection Service Coordination
- Collaborate with the multiple business clients to understand their business needs, assist with determining and validate the completion of an agreed solution
- Identify area of improvements related to Desktop Support operations and provide recommendations to management
- Create the new service model based on the ITIL framework (Service strategy, Service design, Service transition, Service operation, and Continual Service Improvement), and focus on continual service improvement in technical area communicating regularly with the multiple customer units and analyzing the ITSM ticket trends and SLA reports.
- Monitor the service ticket SLAs with vendor for timely resolution of all CBU service tickets
- Manage available stock levels for the timely deployment and replacement (H/W and S/W) and create and update standard procedures for break fix, system update, and system upgrade as necessary
- Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
- 7+ years of experience working in a corporate environment supporting 1000+ users.
- Must have fluent technical knowledge of end user device management through MS SCCM and via Group Policy (GPO) including patching and report generation Excellent communication skill and customer service ITIL service management practices
- CompTIA A+ required
- Microsoft Certified Professional required
- ITIL Foundation Certification preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
Salary Range: $85,000 to $100,000
What you'll do
- The Desktop Solutions Specialist will support customers and stakeholders by managing technological resources, including image creation and deployment. They will also collaborate with teams to design environments and assist in operations.
About Hyundai Autoever America
Welcome to Hyundai AutoEver America (HAEA) - An automotive information technology organization, committed to providing world-class technology services to its clients throughout North America.
In today’s fast-paced global business environment, information technology is a necessity to build a competitive advantage with operational efficiencies and increase market share. With that understanding, Hyundai Motor Group established us in March 2005.
Based in Orange County, California, Hyundai AutoEver America (HAEA) is an established, growing company and an affiliate of Hyundai Motor Group, a Fortune Global 500 Company. Hyundai AutoEver worldwide has more than 4,000+ IT experts working in 34 subsidiaries, as well as in various locations across eight countries. We are looking for people to help us make history and envision a new future.
By consolidating all IT-related resources into one company, HAEA will be able to provide top-quality IT services to its Hyundai Motor Group companies and act as the information bridge between Global Headquarters and North America.
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Frequently Asked Questions
What does Hyundai Autoever America pay for a Sr. Desktop Solutions Specialist?
Hyundai Autoever America offers a competitive compensation package for the Sr. Desktop Solutions Specialist role. The salary range is USD 85k - 100k per year. Apply through Clera to learn more about the full compensation details.
What does a Sr. Desktop Solutions Specialist do at Hyundai Autoever America?
As a Sr. Desktop Solutions Specialist at Hyundai Autoever America, you will: the Desktop Solutions Specialist will support customers and stakeholders by managing technological resources, including image creation and deployment. They will also collaborate with teams to design environments and assist in operations..
Is the Sr. Desktop Solutions Specialist position at Hyundai Autoever America remote?
The Sr. Desktop Solutions Specialist position at Hyundai Autoever America is based in Irvine, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. Desktop Solutions Specialist position at Hyundai Autoever America?
You can apply for the Sr. Desktop Solutions Specialist position at Hyundai Autoever Americadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.