10465 - Client Services Consultant II, CMC (Connected Car and Mobility)

 Company Overview 

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com


Role Overview:

Serve as a single point of contact for CCS (Connectivity Car Service) and Mobility service-related inquiries and requests from clients and partners. Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners. Engage in all aspects of client and partner interactions, collaborate with the Procurement team to manage vendor contracts and relationships, creation/negotiation with client companies, coordinate with all internal departments for client proposal creation, and provide consulting service to client companies. 

Key Responsibilities

• Lead various projects related to account management, client service, and partner management. 
• Create/manage customer pricing model align with company's strategic direction 
• Create/manage wireless usage forecast model based on new services and vehicle volume. 
• Manage subordinate Business Analysts, as applicable 
• Staying abreast of service implementation and business operation status, keep clients informed and stay up to date with their connectivity service status 
• Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients 
• Coordinate with all internal departments for client proposal creation. 
• Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Basic Requirements:

• Bachelor's Degree or higher in a related field
• 10 + years of experience in a similar role such as client relationship/ key account management, preferably in the telematics, IT or automobile industry. 
• Consulting experience at a Big4 consulting company, highly desirable 
• Understanding of telematics services, fleet management, and connected vehicle solutions preferred. 
• Telecommunications experience preferred, with broad knowledge of various telecommunication products, services, networks, carriers, rate plans, contracts, and invoices 
• Ability to solve practical problems and deal with a variety of situations. 
• Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position. 
• Well organized with ability to pay close attention to details.
• Strong interpersonal skills.
• Able to collaborate effectively with cross-functional teams.
• Great customer service and professional demeanor.
• Utilize best practices for general business, administrative, and operational procedures.
• Ability to create standard forms, templates, and processes.
• Ability to review and update Terms and Conditions.

Salary Range: $118,650 to $166,100

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.