HV
Front Desk Operations Supervisor
full-time•United States
About this role
Hourly Rate: $28.50Targeted Application Deadline: 02/22/2026
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
As a Front Desk Ops Supervisor, a typical day will include:
Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
Accommodates guest requests, contacting appropriate staff if necessary.
Follows up to ensure requests have been met.
Compiles and reviews daily reports/logs/contingency lists.
Answers, records, and processes all guest calls, requests, questions, or concerns.
Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Front Desk Ops Supervisor at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Valid Driver's License Required.
We are committed to providing associates with benefits including:
Medical/Dental/Vision Insurance (HSA & FSA available)
Paid Time Off
Paid Sick Leave per Colorado law
Paid Holidays/Paid Floating Personal Days
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Group Life/Disability Insurance
Tuition Reimbursement
Employee Assistance Program
Travel Discounts, including a family and friends’ rate
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
What you'll do
- As a Front Desk Operations Supervisor, you will process guest check-ins, verify identities, and manage room assignments. You will also accommodate guest requests and ensure a high level of customer service.
About Hyatt Vacation Ownership
Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations. Complementing a distinctive collection of upscale vacation ownership properties, we deliver a lifetime of great vacations with a range of options to fit every traveler, every year. Hyatt Vacation Ownership (HVO) markets and manages shared ownership resorts. HVO offers travelers both rental and ownership opportunities. Through flexible ownership programs, we give members access to World of Hyatt hotels and resorts, as well as vacation exchange with Interval International. Our work environment respects all people and ideas with the mission to provide authentic hospitality by making a difference in the lives of people we touch every day. Ultimately, we help members and guests reconnect with loved ones and create lasting memories together. Explore opportunities to join our team at www.hvocareers.com
Ready to join Hyatt Vacation Ownership?
Take the next step in your career journey
Frequently Asked Questions
What does a Front Desk Operations Supervisor do at Hyatt Vacation Ownership?
As a Front Desk Operations Supervisor at Hyatt Vacation Ownership, you will: as a Front Desk Operations Supervisor, you will process guest check-ins, verify identities, and manage room assignments. You will also accommodate guest requests and ensure a high level of customer service..
Is the Front Desk Operations Supervisor position at Hyatt Vacation Ownership remote?
The Front Desk Operations Supervisor position at Hyatt Vacation Ownership is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Desk Operations Supervisor position at Hyatt Vacation Ownership?
You can apply for the Front Desk Operations Supervisor position at Hyatt Vacation Ownershipdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.