Relief Housekeeping Dispatcher

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service.  The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line.  Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach.  This modern, ultra-chic hotel has 686 guestrooms.

Overview

The Relief Housekeeping Dispatcher is responsible for ensuring that all guest requests are executed in a timely and accurate manner accorded to Highgate Hotel International standards.

Responsibilities

•  Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Answer the telephone according to Highgate Hotel standards, which is within three (3) rings.
• Assist with storeroom inventory
• Maintain stationary par (level) at all times.
• Do all administrative duties such as filing, photocopying, typing etc.
• Assist management with weekly time-log for payroll.
• Dispatch guest request to the appropriate supervisor or employee.
• Ensure that the office is open on time.
• Have knowledge of emergency procedures and assist as needed.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Review weekly schedules for employees and forward any discrepancies to Managers
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience:

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to understand and utilize basic computer equipment and applications.

Physical requirements:

• Flexible and long hours sometimes required.
• Sedentary work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.