About this role
Directly reporting to the Supply Chain Director, your role encompasses customer services from customer order to delivery.
Your main missions
In this capacity, your missions revolve around various topics:
- Orchestrate the communication, day to day business, exception management with Customer regarding SC topics (Forecast, orders, deliveries, deadlines, priorities, etc.).
- Ensuring collaboration of the customers’ order in the relevant systems within agreed way of working.
- Following processing of requirements and deviations reported by the customer and their follow-up (proof of delivery, NC processing status, missing part communication, etc.)
- Communication of changes in requirements and customer priorities with control for ensuring delivery commitments. Recording / reporting of project risks and overall escalations,
- Ensuring internal coordination of reliable statements to customers with appropriate control and checks.
- Early detection and escalation of risks in the organization.
- Assist in the processing of measures to address disruption and potential risks.
- Maintenance of key figures for the SCM area (D1, claim management, customer satisfaction, response time, etc.)
- Participating in internal/external escalation meetings, including pre & follow-up of necessary information
- Ensuring implementation of projects to optimize working methods and processes with the interfaces after consultation with the superiors
Your profile
- BS degree or equivalent education from relevant Engineering departments of universities,
- Minimum 3 years of experience in a similar position,
- Strong drive for achievement, analytical thinking ability and problem-solving skills
- Can work well with many internal and external interfaces,
- Has excellent communication skills and a positive attitude,
- Has advanced level of English (to communicate with suppliers)
- Excellent command of MS Office applications. SAP knowledge is an asset.
Other facts
About Hutchinson
Hutchinson Aerospace and Industry was founded in 1943 as Barry Controls to solve shock and vibration problems for the U.S. military. Acquired by Hutchinson in 2000 and serving a wide range of diverse global customer applications with extensive materials expertise, today we are a world leader in the development of unique and custom mounting solutions needing shock attenuation and vibration isolation.
Additionally, we are now well recognized as a specialist in custom system design and analysis, an innovator in manufacturing and engineering and a valuable engineering partner to our customers. We provide engineered shock, vibration, noise, thermal and motion control solutions for all industries. Our customer-oriented philosophy allows us to provide responsive support to our customers, from prototyping and low-rate production through full production, with products that are custom suited to each customer’s needs.
Innovative design and development concepts allow us to support customers’ performance and cost targets, while also meeting the demands of tomorrow’s changing payloads and evolving technical needs. This endless variety of exciting and cutting-edge projects, serving a diverse customer base, provides for exciting career opportunities across a wide array of fields.
What you'll do
- The Customer Demand Engineer will orchestrate communication and manage customer orders from initiation to delivery. This includes exception management, internal coordination, and ensuring delivery commitments are met.
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