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Managed Services – Oracle cloud Supply Chain Management
full-time•Chennai, pune, Bengaluru, Noida, Jaipur
About this role
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory).
2+ years in support services for the above modules (or similar).
Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management).
Module expertise:
WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting.
OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm.
Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios.
Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts.
Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution.
Experience with OTBI/BI Publisher reporting.
Bachelor’s in IT, Business, or related field.
Oracle ERP functional knowledge; at least one Level 2 certification preferred.
Strong analytical, problem‑solving, communication, and interpersonal skills.
Team-oriented with strong organizational and time‑management abilities.
Customer-centric mindset with commitment to high‑quality service.
Knowledge of ITIL or service management frameworks.
Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.
Manage day‑to‑day operations of managed services and ensure timely issue resolution.
Troubleshoot and resolve issues for Oracle-managed services teams.
Maintain strong client relationships and ensure high satisfaction.
Monitor service performance metrics and support continuous improvement initiatives.
Collaborate with cross-functional teams for smooth service delivery.
Stay updated on Oracle Cloud releases and industry trends.
Support SLA management and compliance.
Prepare regular performance and client satisfaction reports.
The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations.
Position Level
ManagerCountry
IndiaWhat you'll do
- The Managed Services Associate Manager will serve as a subject matter expert and assist in delivering managed services for Oracle ERP and SCM clients. Responsibilities include resolving client issues, guiding the managed services team, and ensuring high-quality service delivery.
About Huron
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future. By embracing diverse perspectives, encouraging new ideas, and challenging the status quo, we create sustainable results for the organizations we serve. Learn more at huronconsultinggroup.com.
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Frequently Asked Questions
What does a Managed Services – Oracle cloud Supply Chain Management do at Huron?
As a Managed Services – Oracle cloud Supply Chain Management at Huron, you will: the Managed Services Associate Manager will serve as a subject matter expert and assist in delivering managed services for Oracle ERP and SCM clients. Responsibilities include resolving client issues, guiding the managed services team, and ensuring high-quality service delivery..
Is the Managed Services – Oracle cloud Supply Chain Management position at Huron remote?
The Managed Services – Oracle cloud Supply Chain Management position at Huron is based in Chennai, Tamil Nadu, India and pune, Maharashtra, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Managed Services – Oracle cloud Supply Chain Management position at Huron?
You can apply for the Managed Services – Oracle cloud Supply Chain Management position at Huron directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.