About this role
Overview
The Reservation Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers. Bed assignments are communicated to the originating and destination department via computer systems and telephone. In an effort to provide customer satisfaction, the Reservation Specialist accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers. To ensure patients are assigned rooms in an expedient manner, the Reservation Specialist utilizes all critical resources within the organization to expedite this process. Reservation Specialist ensures paperwork and computer entry is checked for accuracy and continually enhances his or her knowledge regarding processes. Reservation Specialist gives high priority to customer service and customer satisfaction. Required to work weekends, holidays, and on-call as scheduled.Qualifications
Minimum Knowledge, Skills and Experience required: Education:High school/GED required. Post-secondary education desired. Experience: Medical office/secretary expedited preferred. Additional Skills/Abilities:Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population. Exhibits diplomacy and time management skills. Demonstrates efficiency and organizational skills with the ability to do more than one task at a time. Ability to use multi-line telephones. Computer skills required; Word and Excel preferred, and email. Medical terminology preferred.About Us
Highlights of our hospitals
Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Learn more about Huntsville Hospital Health System:
- Careers: https://careers.hhsys.org/careers-home
- Benefits: https://careers.hhsys.org/us/en/benefits
- Education & Professional Development: https://www.huntsvillehospital.org/education
- Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al
Other facts
About Huntsville Hospital Health System
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 19,500 employees.
What you'll do
- The Reservation Specialist manages patient placement, throughput, and flow for admissions and transfers, communicating bed assignments via computer systems and telephone. They must accurately respond to requests from patients, physicians, and nursing departments while utilizing critical resources to expedite room assignments.
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