About this role
Overview
Responsible for maintaining a line of communication between individuals in the waiting rooms and in the clinical areas within Emergency Services. Provide support and crisis management in trauma situations for families and patients. Provides clinical personnel and other emergency care center staff with support and opportunities for stress management.
Qualifications
Education Required• High School Diploma/GED required. Education Preferred• Associates degree or certification preferred. • Advanced studies in humanity, psychology, social work or equivalent preferred.
License, Certification and/or Registration• Must be certified in BLS for Healthcare Providers.• BLS for Healthcare Providers must be obtained in the orientation period.• Will consider experience in lieu of degree or certification
Experience• Prior related experience preferred but not required.Additional Skills/Abilities• Must have excellent communication skills with the ability to work in a fast paced environment, requiring prioritizing and changing tasks frequently
and quickly. • Must be knowledgeable of general office equipment.
Other facts
About Huntsville Hospital Health System
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 19,500 employees.
What you'll do
- The Patient Family Service Representative is responsible for maintaining communication between individuals in waiting rooms and clinical areas within Emergency Services. They provide support and crisis management for families and patients during trauma situations.
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