About this role
Overview
A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.
Primary Responsibilities:
- Verifying Demographic patient information including address, phone number, insurance
- Obtaining pre-certs and insurance authorizations for scheduled procedures
- Collection of co-pays, deductibles, and deposits
- Directing and escorting patients and visitors to designated locations
- Provides a resource for billing and payment inquires
- Oversees cashier responsibilities in posting payments and creating deposits facility specific
- Maintains accuracy through provided vendor service and department policy
- Complete all required annual competencies
- Adheres to Hospital procedure in regards to requirements for outpatient orders
- Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff
Qualifications
Education preferred: A high school diploma or GED.
Experience: Prior experience in the healthcare environment and/or customer service is preferred.
Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.
About Us
Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.
Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.
Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.
Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.
Other facts
About Huntsville Hospital Health System
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 19,500 employees.
What you'll do
- The Patient Access Clerk is responsible for verifying patient demographic and insurance information, collecting payments, and directing patients and visitors. They also handle billing inquiries and maintain accuracy in payment processing.
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