About this role
Overview
Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.
Qualifications
Education required: High School Diploma or GED Equivalent
Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.
Additional skills/abilities:
- Excellent verbal and written skills required.
- Must possess ability to work in a fast-paced environment with a positive attitude
- Must demonstrate effective time management skills
- Must demonstrate efficiency and organizational skills with the ability to multitask
- Ability to compile and analyze data preferred
- Proficiency in Microsoft Office Suite strongly preferred
Other facts
About Huntsville Hospital Health System
Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 19,500 employees.
What you'll do
- The Patient Access Representative greets patients and families, obtains and enters demographic and financial information, and handles customer service issues. They are responsible for ensuring registration accuracy and collecting required fees from patients or authorized representatives.
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