Electrical Service Dispatcher
full-time•Salt Lake City
About this role
Hunt Electric, Inc. is seeking an Electrical Service Dispatcher to join our team. The is a full time position with opportunities to grow and expand your knowledge in our Service Department.
The Electrical Service Dispatcher is responsible for the planning, coordination, and execution of daily service operations for a large electrical service workforce. This role serves as the central communication hub between customers, field personnel, Strategic Account Managers, Superintendents, and Accounting.
Major Duties:
- Plan and manage real time schedules, and dispatch electricians and service technicians for service calls, T&M work, emergencies, shutdowns, and small projects while monitoring technician status and reallocating resources as needed to maintain productivity and response times.
- Assign work based on skillset, certifications, job priority, location, and customer requirements.
- Develop, document, and maintain standard operating procedures (SOPs) for dispatching, including:
- Intake of service requests
- Job prioritization and escalation criteria
- Technician assignment and routing
- Emergency and after-hours response
- Establish clear workflows for communication between dispatch, field personnel, Strategic Account Managers, Superintendents, and Accounting.
- Support implementation and adoption of dispatch-related software, tools, and reporting systems.
- Review daily and weekly timecards for accuracy and completeness.
- Ensure labor is coded correctly to job numbers, service types, and billing categories.
- Serve as a primary point of contact for incoming service requests and schedule appointments and confirm job details with customers while providing updates on technician arrival times, delays, and job status.
- Follow up with customers to ensure service expectations are met and issues are resolved.
- Maintain ongoing communication with Strategic Account Managers regarding key accounts, priorities, and customer commitments and coordinate closely with Superintendents and Service Management on manpower needs, job sequencing, and field issues.
- Communicate job scope, access requirements, safety considerations, and schedule changes to field personnel.
- Create, update, and manage service work orders in the company’s ERP or service management system.
- Track job progress and ensure service tickets are completed and properly documented.
- Review completed service tickets for accuracy prior to billing.
- Assist Accounting with invoice follow-up by identifying missing documentation, labor, or approvals through accurate and timely job closeout.
- Ensure technicians are in compliance with licensing, certification, and safety requirements.
- Communicate site-specific safety requirements and jobsite rules to field personnel.
- Promote professional customer interaction and adherence to company standards.
- Actively contributes to a positive team environment.
- Demonstrates dependability with regular attendance and compliance to scheduled work hours.
- Be a self-starter.
- Other duties or locations as assigned by Manger.
Qualifications:
- Strong organizational and multitasking skills in a high volume, fast paced environment.
- Clear, professional communication with customers and internal stakeholders.
- Ability to build, document, and improve operational processes.
- Attention to detail with labor, scheduling, and job documentation.
As a full-time Electrical Service Dispatcher, you would also be eligible for an excellent benefits package, including medical, dental, life insurance, short and long-term disability, a 401(k) plan, and paid personal time (PTO).
About Hunt Electric
Hunt Electric, Inc. is a full-service electrical, technology, and infrastructure contractor with wide-reaching services available in a variety of markets. Headquartered in Salt Lake City, we have additional branch locations in Denver, CO, St. George, UT, and Boise, ID. Since 1986, we have experienced tremendous growth with plans to continue expanding our services and markets served. If you are looking for a merit-based company where you can improve your skills, grow your career, and enjoy your work, look no further and apply today!
As a thriving Utah-based business, we’re looking for enthusiastic, positive people to come on board with us and build successful, long-term careers. We believe in making an investment in each employee’s strengths. Hunt Electric is a place where you will learn, grow, contribute, and lead. That’s why we offer competitive pay and fantastic benefits. If this sounds like the career opportunity you've been looking for, apply today!
Work Schedule
This is a full-time position with a typical working schedule of Monday - Thursday 7:00am - 4:30pm and Friday 7:00am - 2:00pm.
What you'll do
- The Electrical Service Dispatcher is responsible for planning, coordinating, and executing daily service operations for a large electrical service workforce. This includes managing schedules, dispatching technicians, and serving as the communication hub between various stakeholders.
About Hunt Electric
Hunt Electric is a national electrical design, build, and maintenance firm based in Bloomington, MN. Our mission? To be the most reputable and sought-after partner in the industry. It was true when we opened our doors in 1965, and it's just as true today.
We deliver full-service solutions backed by the expertise of over 200 office personnel and 1,400 electricians nationwide. You’ll find us in major healthcare facilities, complex data centers, out in the solar field, and on iconic job sites of every scope and size.
Hunt Electric has positioned itself as an industry leader in the most innovative, high quality and cost-effective electrical design build efforts. Our commitment to cost saving techniques, stringent safety practices, accuracy in estimating and the implementation of new technologies makes us a unique and powerful electrical contracting company. Our vast pool of experience, resources and affiliations puts your project in the most capable hands in the industry.
Ready to join Hunt Electric?
Take the next step in your career journey
Frequently Asked Questions
What does a Electrical Service Dispatcher do at Hunt Electric?
As a Electrical Service Dispatcher at Hunt Electric, you will: the Electrical Service Dispatcher is responsible for planning, coordinating, and executing daily service operations for a large electrical service workforce. This includes managing schedules, dispatching technicians, and serving as the communication hub between various stakeholders..
Is the Electrical Service Dispatcher position at Hunt Electric remote?
The Electrical Service Dispatcher position at Hunt Electric is based in Salt Lake City, Utah, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Electrical Service Dispatcher position at Hunt Electric?
You can apply for the Electrical Service Dispatcher position at Hunt Electricdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.