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Delivery Operation Specialist - Mandarin Speaking
full-time•Sheffield
Summary
About this role
About HungryPanda
HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders.
Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.
Our People
Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Job duties.
- Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency.
- The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency.
- Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases, which require timely feedback from the assigned department and area head.
- Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency
- Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records.
- Monitor abnormal risk orders to ensure their accuracy and validity.
To record and hand over legacy orders, to ensure that the customer service of the succession understand all aspects of the legacy orders
Job requirements.
1. Excellent presentation skills in English / Chinese.
2. Customer service skills.
3. Competent in Word/Excel.
4. Multitask skills.
5. Could socialize with people with different backgrounds.
6. Legal Consciousness is sensitive.
Work Location: In person
What you'll do
- The Delivery Operation Specialist is responsible for driver recruitment, optimizing the recruitment and training processes, and addressing issues faced by delivery drivers. They also assist customer service in tracking problem orders and monitor the delivery process to maximize efficiency.
About HungryPanda
At Hungrypanda, we believe ordering food online should be fuss-free, fast and definitely fun. Banish the pain of cooking and cleaning up! Enjoy a variety of cuisines at your home or office. With just a few simple clicks, Hungrypanda helps you to easily order food over the internet. Steaming hot food is conveniently delivered to your home or your office.
Discover great food every day with Hungrypanda!
Ready to join HungryPanda?
Take the next step in your career journey
Frequently Asked Questions
What does a Delivery Operation Specialist - Mandarin Speaking do at HungryPanda?
As a Delivery Operation Specialist - Mandarin Speaking at HungryPanda, you will: the Delivery Operation Specialist is responsible for driver recruitment, optimizing the recruitment and training processes, and addressing issues faced by delivery drivers. They also assist customer service in tracking problem orders and monitor the delivery process to maximize efficiency..
Is the Delivery Operation Specialist - Mandarin Speaking position at HungryPanda remote?
The Delivery Operation Specialist - Mandarin Speaking position at HungryPanda is based in Sheffield, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Delivery Operation Specialist - Mandarin Speaking position at HungryPanda?
You can apply for the Delivery Operation Specialist - Mandarin Speaking position at HungryPanda directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.