Student Recruitment Associate - UGH - FT Support

Achieve Better Together at Guelph-Humber

At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education that offers a unique blend of academic and immersive, real-world experiences combining theory and practice to solve practical problems. Join us!

If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your opportunity to join our team.

Job Details:

Position Title: Student Recruitment Associate 
Status: FT Support Staff 
Hours: 37.5 hours per week 
Program/Department: G-H Registrar 
Campus/Location: The University of Guelph-Humber (207 Humber College Blvd, Toronto) is located within the traditional and treaty lands of the Mississaugas of the Credit. 
Salary: Payband G (Min) $34.60 - (Max) $39.93

About the Student Recruitment Associate Role:

Under the general direction of the Manager, Marketing and Student Recruitment, the Student Recruitment Associate liaises with prospective students, applicants and their supporters throughout the recruitment and admission process to provide timely and accurate information. This role is a strategic component of the University of Guelph Humber’s overall enrolment strategy, as the incumbent has a significant impact in shaping the public image of the University and on the prospective student’s post-secondary decision-making process.

The Student Recruitment Associate provides exceptional customer service and positive interaction with prospective students, their supporters and the general public. As the first point of contact for the University, the incumbent provides information about the University of Guelph-Humber, academic programs, admission policies, the application

process, financial and campus services, as well as important timelines via telephone, email, chat and in-person inquiries. The incumbent greets guests to the Centre for Future Students, assists with their inquiries and directs them appropriately for a campus tour or event, or refers on to another team member. The Student Recruitment Associate oversees the Centre front desk and reception area, including operating logistics and general appearance of the space.

The incumbent offers administrative support for office finances by inputting vendor invoices, creating requisitions and standing orders and tracking vendor payment, as well as coordinating mailings and shipments. The Student Recruitment Associate also assists with special projects, prospect data entry, liaison visit bookings, the daily administration of campus tours and functional direction of work-study students involved in data entry, direct mailing, calling campaigns and campus tours.

This position supports and participates in all recruitment events and special programming, which take place throughout the year, often-requiring evening and weekend hours of work.

What you bring to the role: 

Education

• The successful candidate will have a 4-year degree in Communications, Marketing, Public Relations, Advising/Counselling, or Customer Service.

Experience and Skills

• Two years working in a front-line capacity in a busy student recruitment, admissions and/or other post-secondary environment, and an understanding of the university system admission process is required.

• The Student Recruitment Associate must have the ability to handle multiple tasks simultaneously and effectively in a high volume, fast-paced environment, often with several interruptions.

• He/she must be self-motivated, able to work independently and autonomously, but also collaboratively on a team.

• Excellent customer service, problem-solving, interpersonal (able to relate professionally and respectfully to a wide cross-section of people representing diverse backgrounds), as well as superior verbal and written communication skills required in this role.

• The incumbent must be proficient in MS Office applications/word processing software, email and chat applications, and be familiar with a Customer Relations Management system.

At the University of Guelph-Humber, we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Guelph-Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Guelph-Humber! We thank you for your interest in working with the University of Guelph-Humber. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Application Process

Applications should be submitted electronically through the Humber Polytechnic's careers portal. Applications should include: a detailed resume and a cover letter indicating how you meet some or all of the criteria.

What’s In it for you?

• An opportunity to be a part of building the University of Guelph-Humber's future.

• Be part of a diverse, hard-working, and supportive team.

• Tools and technology that will allow you to succeed at your job.

• Work/Life balance with above-average days off due to university closure schedules.

• Amazing perks!

Equity, Diversity, and Inclusion 

The University of Guelph-Humber is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity, and inclusion in a post-secondary environment. The University of Guelph-Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are

encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. The University of Guelph-Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

The University of Guelph-Humber is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At the University of Guelph-Humber, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).