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The Lead, Technology Solutions plays a pivotal role in shaping and executing strategic technology initiatives across the portfolio. This role partners closely with business and IT leadership to define strategic approaches, drive alignment, and deliver high impact solutions that enable organizational goals. Operating with significant autonomy, the Lead tackles complex problems of diverse scope, exercising independent judgment to determine optimal strategies, analyze variable factors, and ensure successful execution.

Serving as a strategic advisor and thought partner to senior leadership, the Lead, Technology Solutions works horizontally across the Enterprise Observability and Enterprise API & Integration portfolio to assess impacts of new strategic initiatives, integrate data driven insights, and guide long-term planning. This role coordinates stakeholder engagement, supports leadership decision making, and orchestrates the communication, planning, and analytical processes needed to advance critical business outcomes.

Responsibilities

Strategic Leadership & Advisory

• Act as a trusted advisor to senior leaders, supporting strategy development, risk assessment, and long-range planning across technology platforms.
• Partner with department leaders to shape strategic approaches for new initiatives.
• Analyze market trends and operational risks to develop actionable strategies and guide leadership on long-term goals.
• Provide high-quality thought partnership, helping leaders navigate ambiguity, novel situations, and complex decision spaces.

Portfolio & Program Strategy

• Work across the portfolio to identify interdependencies, horizontal impacts, and opportunities for optimization.
• Lead business outcomes driven sessions to understand pain points and define problem statements, resource needs, and strategic priorities.
• Manage OKRs, ensuring alignment to strategic objectives and measurable progress.

Execution & Delivery

• Coordinate planning and execution of executive level meetings, strategic reviews, and reporting cycles.
• Manage ad hoc projects end-to-end, assisting with scope definition, leading diverse workstreams, and delivering actionable insights.
• Support change management for new Observability, API platforms, and other special initiatives, including operational improvements and platform integrations.
• Assist with workforce planning, providing data-driven insights and recommendations for strategic staffing decisions.

Data, Analytics & Reporting

• Leverage data and analytics to inform strategy, assess progress, and synthesize insights for leadership.
• Coordinate executive reporting, integrating metrics from observability tools and Enterprise API & Integration platforms.
• Develop management reporting, ad hoc analyses, and data driven insights using large, complex data sets.

Stakeholder Engagement & Communications

• Serve as primary liaison between IT partners, business partners, and cross functional teams to ensure alignment and strategic clarity.
• Create executive ready presentations, communications, and strategic documents.
• Manage department communications and contribute to organizational change readiness.
• Build and manage high value relationships across IT, business segments, and external vendors.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree.
• 10+ years of progressive experience in technology strategy, portfolio/program leadership, continuous improvement, or related roles.
• Experience with Strategic Planning and Delivery.
• Demonstrated experience leading continuous improvement efforts and implementing process or systems enhancements.
• Strong project management skills with experience leading cross functional and diverse teams.
• Excellent communication skills (verbal and written), with experience developing executive ready materials.
• Highly developed relationship management skills across IT, business partners, and vendors.
• Ability to influence for impact and drive action in ambiguous or complex environments.
• Strong analytical, problem-solving, and critical thinking abilities.
• Demonstrated ability to work with exceptional attention to detail, strong organizational and time‑management skills, and a proactive, results‑driven mindset.
• Strong Proficiency in PowerPoint, Excel, and Word.
• Passion for improving consumer experiences.

Preferred Qualifications

• Master’s degree.
• SAFe certifications (LPM, Scrum Master, etc.) or Enterprise Agile Transformation Leadership experience
• Project Management Professional (PMP) certification or Certified Project Manager (CPM)
• Operational Data Integration & Reporting

SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• Vendor Partnerships & Management
• Prior exposure to workforce planning, strategic staffing, or organizational design.
• Proficiency in Jira Align, Azure DevOps, and ServiceNow.

Additional Information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$117,600 - $161,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 01-28-2026

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.