SUMMARY OF POSITION 

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Serves as a first point and back up of contact OCWCOG and consumers. Provides phone and front desk reception and a variety of other clerical duties in support of the OCWCOG Senior and Disability Services programs. Routinely handles confidential information. 

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.  Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.  Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance.  Contributes to a positive, respectful, and productive work atmosphere.  Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement. 

ESSENTIAL JOB DUTIES 

30% - 70% of Job duties - When at reception:

• Performs walk-in and multi-line telephone reception for Toledo and Albany Senior and Disability Services 
• Issues EBT cards. 
• Opens, date stamps, and distributes mail, including Shuttle mail. 
• Responsible for opening and closing reception, including necessary locked drawers. 
• Opens morning voicemails and notifies appropriate supervisors and coworkers when staff have called in. 
• Receive shipments of packages for all departments and notify same of arrivals.  
• Receive, date stamp, and scan/distribute client paperwork. 
• Hand out/mail Provider Applications. 

40% of Job duties - Case Management and IHA/HCW Assistance

• Process all Print and Mail Requests received from Case Managers
• Take Toledo outgoing mail to Post office by 3:30pm (Mondays & Tuesdays)
• Prep HCW Application Packet
• HCW new #'s, Inactivating, denying etc.
• Monitor HCW PPE Stock (as needed)

20% of Job duties  

• Update Calendars for SDS - Keeps support staff and upstairs/downstairs outlook calendars updated when notified of changes, daily.  
• Update MOD, WOD, POD calendar, quarterly
• Updates Voicemail message box for closures and Holidays  
• Prepare application/information packets for ADRC. 
• Remove and return daily EBT Card Stock to Reception
• Look up and forward all Secure Emails from 2211 & 2111 email box.

OTHER JOB DUTIES 

5% Ad hoc duties/projects as needed. 

5% Performs other related duties as assigned by supervisor.   

WORKING ENVIRONMENT 

Work is performed primarily in an office environment utilizing a personal computer, telephone, and a variety of office equipment.  Position requires sitting and the work area requires constantly getting up and down and performing extensive telephone and computer work with frequent interruptions.  Occasional travel may be required to pick up meeting supplies, mail, or run errands for the program. 

SUPERVISION RECEIVED 

Receives general supervision from the Senior & Disability Services Clerical Supervisor. 

SUPERVISORY RESPONSIBILITIES: None.  

MINIMUM QUALIFICATIONS 

Experience & Training 

Completion of high school, or equivalent, and one year of clerical experience; OR, any satisfactory equivalent combination of education, experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the job. 

Knowledge, Skills, and Abilities 

• Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations. 
• Knowledge of, and ability to operate, a personal computer. 
• Knowledge of, and experience in, Microsoft software. 
• Knowledge of general office practices. 
• Knowledge of spelling and business grammar. 
• Knowledge of and ability to use state terminal system. 
• Ability to effectively communicate, both orally and in writing. 
• Ability to operate a variety of standard office machines. 
• Ability to operate a multi-line telephone system.  
• Ability to effectively communicate, both orally and in writing. 
• Ability to work independently and effectively handle multiple tasks, paying attention to detail. 
• Ability to type accurately at 50 wpm. 
• Ability to understand and follow oral and written instructions. 
• Skills in performing detailed and complex clerical tasks. 

Licenses, Certificates, & Other Requirements 

• Possession of a Valid Oregon Driver’s License, or the ability to obtain reliable transportation in order to travel throughout the area.  
• Position requires successful completion of a criminal history check.  
• Preferred to use bilingual skills in a conversational, interpretation, or translation setting to ensure the timeliness of operations in the unit or another COG unit. 
• This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• Requirements are representative of minimum levels of knowledge, skills, and abilities.  To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.