Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Summary

The Director of Outlets leads all day-to-day front-of-house operations across restaurants, lounges, pool bars, cafés, in-room dining, and retail beverage outlets. This leader ensures profitability, operational excellence, and elevated guest experiences consistent with The Meritage’s luxury positioning.

What You Will Accomplish

Key Responsibilities

• Operational Leadership
• Oversee all restaurant, bar, lounge, café, and retail outlet operations across the property.
• Align service standards, SOPs, and training with brand expectations.
• Collaborate with Culinary, Beverage, and Events to design outlet programming that drives resort-wide synergy.
• Financial Management
• Deliver outlet-level profitability targets through labor optimization and cost control.
• Conduct weekly P&L reviews, forecast analysis, and variance action planning.
• Implement menu engineering and pricing strategies to enhance flow-through.
• Guest Experience
• Maintain visible floor leadership, ensuring consistent brand standards.
• Design service recovery strategies and training programs for proactive issue resolution.
• Partner with Marketing to integrate local activations and wine-country experiences.
• Team & Talent
• Recruit, train, and mentor outlet leaders and supervisors.
• Develop succession planning and leadership pipelines.
• Champion recognition, engagement, and retention initiatives.
• Compliance & Controls
• Ensure adherence to wage/hour, tip pooling, ABC, and food safety regulations.
• Conduct cash handling audits, comp/void monitoring, and inventory reviews.
• Maintain audit readiness and operational documentation.

What You Will Bring

Qualifications

• 7–10 years of progressive food & beverage leadership experience in luxury or lifestyle hotels/resorts.
• Demonstrated success leading multiple venues or outlets simultaneously.
• Proven ability to drive financial performance while improving guest satisfaction.
• Strong analytical acumen—P&L management, labor modeling, forecasting.
• Experience within California hospitality operations and compliance.

Great If you have

Success Traits

• Hands-on, data-driven, guest-obsessed, collaborative, and composed under pressure. Thrives in a high-volume, multi-outlet resort environment with both transient and group business.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.