About this role
As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
Position: Customer Service Representative
Hours: Monday - Friday, 8:00 a.m. 5:00 p.m.
Reports to: Call Center Supervisor
Position Description
The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to:
• Answering telephones and providing assistance to motorist in a timely, courteous and professional manner.
• Accurately process, document, route, and record mail correspondence
• Handle complaints and investigations
• Process citizen complaints and requests via phone and/or correspondence
• Research and process correspondence
• Adhere to company policies and procedures
• Follow guidelines and procedures as outlined in the procedure manuals
• Other duties and responsibilities as necessary
Requirements/Experience:
• High School diploma or GED
• Excellent verbal and written communications skills
• Outstanding attendance and punctuality
• Good problem solving and analytical skills
• Candidate must have no restrictions for phones or correspondence processing.
• Must be professional and courteous
• Bilingual (Spanish) required for SLA’s ( Service Level Agreement)
• Must be professional and courteous to peers, supervisors and managers
• Must have the ability to communicate effectively with peers and management
• Candidate must be able to multi task
• Candidate must be a team player at all times
• Must have an Excellent attendance record
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
Other facts
About Human Resources
Miller Waste Systems Inc. is a Canadian leader in the collection, haulage, recycling, and repurposing of organic and inorganic waste and recyclables. We service Canadian municipalities and industrial, commercial, and institutional customers. Our operations support daily waste management needs and construction and demolition projects.
Family-owned and operated since 1961, Miller has grown from a two-truck operation to a full-service waste management company with a footprint in multiple provinces. We integrate seamlessly into the communities we service by hiring locally, supporting community projects, partnering with local suppliers, and understanding local needs.
Miller owns and operates transfer stations Material Recovery Facilities (MRFs), some on behalf of municipalities. At MRFs, Miller sorts and processes hundreds of thousands of tonnes of plastics, paper, cardboard, steel, aluminum, and glass annually and handles the sale and transportation of recycled material to the commodity marketplace.
Sub-divisions of Miller Waste:
Miller Compost converts leaf and yard waste from residential and commercial sources into compost, mulch, and other landscaping products that enrich and rehabilitate soil.
Miller Environmental manages hazardous waste with innovative, sustainable solutions that prioritize safety, energy efficiency, and respect for the environment. Our team is capable of processing aqueous organic, inorganic, liquid, and special waste including flammable solids, spent catalysts, industrial wastewater, hydrovac slurry, and more. We also provide emergency spill response and project management services for environmental projects.
Escarpment Renewables is Miller’s Class 3 wet anaerobic digestion facility in Grimsby, Ontario where we convert organic waste into a CFIA-certified liquid fertilizer for local agricultural partners and renewable heat and electricity for the Ontario power grid.
What you'll do
- The Customer Service Representative is responsible for assisting motorists/customers via telephone and correspondence. Key duties include answering calls, processing correspondence, handling complaints, and adhering to company policies.
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