About this role
Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.
We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.
At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Essential Duties:
- Greet guest in a warm and friendly manner, personalizing the service.
- Take food and beverage orders according to hotel standard; upsell or do suggestive selling to enhance guest experience.
- Process orders using the hotel’s POS system, close checks and complete reports as required.
- Remove dirty dishes, silverware and glassware from tables.
- Responsible for transacting guest check. Accept cash, room charge and credit card payment.
- Check food and beverage orders for accuracy. Ensure orders are complete with proper utensils and condiments. Ensure delivery is timely.
- Knowledge of the coffee/juice bar menu, restaurant menu and hotel fact sheet.
- Perform all opening and closing duties to hotel standards.
- Detailed understanding of serving equipment and usage.
- Maintain supplies and cleanliness throughout service period.
- Consistently perform tasks as specified on sequence of service standards and SOP’s.
- Notify Manager of any problems.
- Perform other related duties as required or assigned by the manager.
Other Duties:
- Knowledge of the Prince Waikiki branding, history and geography.
- Keep dining room and surrounding area clean and orderly.
- Monitor and up-keep supply inventory. Pick-up and stock linen supplies.
- Assist other waithelp if needed.
- Ability to open wine bottles with proper etiquette in ding room.
- Recommend the resort’s restaurants and facilities to guest.
Working Conditions:
- 100 Sails Restaurant & Bar work station in kitchen area.
- Bar and kitchen noise.
- Fast paced environment with immediate guest service.
Work Hours:
- Able to work hours shift and days determined by manager.
- Able to work more than 40 hours per week when needed.
Equipment Use:
- Proficient in the use of the express/coffee machine and tea brewer.
- Proficient in the use of the soda machine.
- Proficient in the use of the resort’s POS system.
- Proficient in the use of a cocktail serving tray.
Mental and Physical Demands:
- Able to prioritize and organize workload.
- Able to manage stressful and challenging situations.
- Able to train new employees.
- Able to lift and carry up to 25 lbs. during your work shift.
- Able to stand, walk, bend and reach to set up carts during your work shift.
Communication Demands:
- Able to communicate effectively in English to employees, managers and guests.
- Able to effectively communicate to guest in a warm and friendly manner.
- Able to handle disgruntled guest in a positive manner.
Minimum Qualification Requirements:
- Department of Health TB clearance.
- Must be 18 years of age if serving or selling alcoholic beverages.
- Hawaii State Liquor card required.
- Must be able to read and write in English to perform job duties.
- Must be pleasant, friendly and smiling.
- Ability to multi-task.
- Pass a written test on food and beverage items.
- Pass a practical service test
- Abide by all state, federal and corporate liquor regulations, pertaining to serving alcoholic beverages to minors and intoxicated guest, to ensure all laws are being followed.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
Other facts
About Human Resources Team
We are an artful, lifestyle hotel with a legacy of delivering unique luxury experiences perpetuated by the timeless Hawaiian hospitality value of Lokomaika`i—giving selflessly with kindness. We believe that the key to our success is our people, and the key to their success is the genuine sense of trust and empowerment ingrained throughout all levels of staff. We are hospitality. We are Prince Waikiki.
Located at the epicenter of Honolulu's most exciting neighborhoods, Prince Waikiki offers guaranteed oceanfront panoramic views in 563 guestrooms and 33 luxury suites. The hotel also has its own golf course, 27 dramatic holes designed by Arnold Palmer and Ed Seay on the ‘Ewa Plain of O‘ahu with stunning views of the lush Wai‘anae Mountains.
Prince Resorts Hawaii, Inc., operates three hotels in Hawai‘i: the Prince Waikiki on O‘ahu, and the Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel on Hawai’i Island. The company also operates three golf courses: Hawai’i Prince Golf Club, Hapuna Golf Course and Mauna Kea Golf Course.
For more about careers at Prince Waikiki visit: https://www.princewaikiki.com/careers/
What you'll do
- The Waithelp is responsible for the daily functions in the 100 Sails Restaurant and Bar, including welcoming guests and serving food and beverages. They must ensure prompt service and maintain cleanliness and organization throughout the service period.
Ready to join Human Resources Team?
Take the next step in your career journey