About this role
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Division: FB Restaurant (FBR005)
Band 1U
HB Service Attendant
Primary Responsibilities:
Perform any combination of the following duties to facilitate food service; carry dirty dishes from dining room to kitchen; replace soiled table linen and set tables with silverware, glassware, and china. Clean and polish equipment, such as coffee urns, cream and mil dispensers. Assist waithelp in setting of tables and servicing guests. Clean and is responsible for the cleanliness of the dining room area. Detail of work may vary from one dining room to another. May transfer food and dishes between floors/rooms of establishment.
Essential Duties:
- Welcome and greet guests in a warm and friendly manner, personalizing the service.
- Pour water, coffee, tea, etc., assist waithelp in servicing guests.
- Remove soiled linen, dishes, silverware, glassware from tables and transport to kitchen.
- Refill beverages.
- Replace soiled table linen and reset tables for service.
- Pick-up food from kitchen and assist in serving guests.
- Clean and polish equipment.
- Perform side duties before service and after restaurant service.
- Consistently perform tasks as specified on sequence of service standards and SOPs.
- Keep supplies stocked in his/her station.
- Recognize and appropriately respond to irate patrons; contact manager on potential problems.
- Able to answer questions regarding the menu and beverages served in the restaurant.
- Pick-up and stock linen and other supplies
- Perform other related duties as assigned or required.
Other Duties:
- Keep work area and dining room clean and orderly; pick up rubbish, wipe up spills, etc.
- May input food and beverage orders in the POS system.
- Recommend the resort’s restaurants and facilities to guests
Working Conditions:
- Indoors in a specific restaurant(s).
- Outdoor venues in all types of weather.
Work Hours:
- Able to work shift and days determined by the restaurant manager
- Able to work more than 40 hours per week when needed
Equipment Use:
- Coffee makers, toasters, espresso machine
- Carts or wagons to transport china, glassware, silverwares, linen, etc.
- Resort’s POS system
Mental and Physical Demands:
- Able to stand, walk, bend and reach during most of shift.
- Lift and carry up to 25 lbs.
- Push and pull up to and over 50 lbs
- Able manage stressful and challenging situations when dealing with guests
Communication Demands:
- Able to communicate verbally to employees, managers and guests.
Minimum Qualification Requirements:
- Department of Health TB clearance
- Read and write to perform job duties
- Must be pleasant, friendly and smiling
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
Other facts
About Human Resources Team
We are an artful, lifestyle hotel with a legacy of delivering unique luxury experiences perpetuated by the timeless Hawaiian hospitality value of Lokomaika`i—giving selflessly with kindness. We believe that the key to our success is our people, and the key to their success is the genuine sense of trust and empowerment ingrained throughout all levels of staff. We are hospitality. We are Prince Waikiki.
Located at the epicenter of Honolulu's most exciting neighborhoods, Prince Waikiki offers guaranteed oceanfront panoramic views in 563 guestrooms and 33 luxury suites. The hotel also has its own golf course, 27 dramatic holes designed by Arnold Palmer and Ed Seay on the ‘Ewa Plain of O‘ahu with stunning views of the lush Wai‘anae Mountains.
Prince Resorts Hawaii, Inc., operates three hotels in Hawai‘i: the Prince Waikiki on O‘ahu, and the Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel on Hawai’i Island. The company also operates three golf courses: Hawai’i Prince Golf Club, Hapuna Golf Course and Mauna Kea Golf Course.
For more about careers at Prince Waikiki visit: https://www.princewaikiki.com/careers/
What you'll do
- The Naupaka Service Attendant is responsible for facilitating food service, maintaining cleanliness in the dining area, and assisting waitstaff in serving guests. Duties include greeting guests, managing table settings, and ensuring a pleasant dining experience.
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