About this role
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Division: FB Restaurant (FBR005)
Band 1U
HB Host/Hostess
Primary Responsibilities:
Welcome patrons and seat them at tables or in the lounge. Ensure quality and rapidity of facilities and services. Answer phone and schedule dining reservations. Direct waithelp and service attendants to ensure courteous and rapid service. Resolve or assist in resolving guest complaints. Inspect the dining room serving stations and equipment for cleanliness and orderly appearance. Assist waithelp and service attendant in expediting service to guests.
Essential Duties:
- Assist the restaurant manager in overseeing the restaurant service staff.
- Review daily work schedule and assign workstations.
- Review occupancy report and reservations, VIP’s, special requests or occasions.
- Greet and welcome guests to the restaurant and seat them at the table, present menu and personalize the service.
- Answer the telephone promptly and take dining reservations, noting special requests or occasion.
- Respond to guest requests or inquiries.
- Knowledgeable of restaurant menu items
- Consistently perform tasks as specified on sequence of service standards and SOPs.
- Maintain a clean and orderly work area and dining room.
- Thank guests upon their departure, call valet if needed.
- Perform other related duties as assigned or required.
- Other Duties:
- Recommend the resort’s restaurants and facilities to guests.
- Maintain cleanliness and adequate par levels of menus.
- Assist waithelp and service attendants in expediting service to guests or resetting tables.
Working Conditions:
- Indoors in a specific restaurant (s)
- Outdoor venues in all types of weather conditions.
Work Hours:
- Able to work shift and days determined by the restaurant manager
- Able to work more than 40 hours per week when needed
Equipment Use:
- Telephone
Mental and Physical Demands:
- Able to manage the seating in the dining room to insure prompt and efficient guest service.
- Able to stand, walk and reach during most of shift.
- Able to handle disgruntled guests
- Able to lift and carry up to 25 lbs.
Communication Demands:
- Able to communicate verbally employees, managers and guests.
- Able to communicate over the phone.
Minimum Qualification Requirements:
- Department of Health TB clearance
- Must be able to read and write to perform job duties
- Must be pleasant, friendly and smiling
- Must be at least 18 years of age if serving or selling alcoholic beverages
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
Other facts
About Human Resources Team
We are an artful, lifestyle hotel with a legacy of delivering unique luxury experiences perpetuated by the timeless Hawaiian hospitality value of Lokomaika`i—giving selflessly with kindness. We believe that the key to our success is our people, and the key to their success is the genuine sense of trust and empowerment ingrained throughout all levels of staff. We are hospitality. We are Prince Waikiki.
Located at the epicenter of Honolulu's most exciting neighborhoods, Prince Waikiki offers guaranteed oceanfront panoramic views in 563 guestrooms and 33 luxury suites. The hotel also has its own golf course, 27 dramatic holes designed by Arnold Palmer and Ed Seay on the ‘Ewa Plain of O‘ahu with stunning views of the lush Wai‘anae Mountains.
Prince Resorts Hawaii, Inc., operates three hotels in Hawai‘i: the Prince Waikiki on O‘ahu, and the Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel on Hawai’i Island. The company also operates three golf courses: Hawai’i Prince Golf Club, Hapuna Golf Course and Mauna Kea Golf Course.
For more about careers at Prince Waikiki visit: https://www.princewaikiki.com/careers/
What you'll do
- The Naupaka Host/Hostess is responsible for welcoming patrons, seating them, and ensuring quality service. They also manage dining reservations and assist in resolving guest complaints.
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