About this role
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of joining Academy Fire Life Safety
When you join Academy Fire you will receive:
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Opportunity to work alongside some of the best talent in the fire protection industry
Academy Fire Life Safety is seeking a District Relationship Specialist!
We are looking for driven, professional team members who excel at delivering exceptional customer service to our vendor, district, and client networks. If you’re motivated, a strong communicator, and eager to grow your career, we encourage you to apply!
Key Responsibilities
- Review and dispatch monthly preventative maintenance work orders.
- Manage district preventative maintenance work order volume throughout the month.
- Update internal notes and inspection schedules.
- Follow up on scheduled work orders to confirm completion or obtain status updates.
- Prepare and submit updates to internal national account teams.
- Identify and escalate issues related to districts or client locations to the appropriate national account teams.
- Handle inbound and outbound calls with technicians, districts, and client locations.
- Document and track district work order rejections; communicate trends to the District Relations Manager.
- Build and maintain strong relationships with our internal vendor network.
Qualifications
- 2–5 years of customer service experience.
- Associate or bachelor’s degree.
- Exceptional verbal and written communication skills.
- High attention to detail.
- Proficiency in Microsoft Outlook and Excel.
- Ability to analyze data.
- Strong relationship‑building ability.
Preferred Attributes
- Professional demeanor.
- Strong sense of urgency.
- Production and task-oriented mindset.
- Ability to multitask effectively.
- Excellent time management skills.
- Strong problem‑solving ability.
- Ability to communicate clearly, effectively, and consistently with diverse stakeholders.
Experience in national facilities maintenance is a plus.
This is an in‑office position located in Lynbrook, New York.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Other facts
About Human Resources Team
We are an artful, lifestyle hotel with a legacy of delivering unique luxury experiences perpetuated by the timeless Hawaiian hospitality value of Lokomaika`i—giving selflessly with kindness. We believe that the key to our success is our people, and the key to their success is the genuine sense of trust and empowerment ingrained throughout all levels of staff. We are hospitality. We are Prince Waikiki.
Located at the epicenter of Honolulu's most exciting neighborhoods, Prince Waikiki offers guaranteed oceanfront panoramic views in 563 guestrooms and 33 luxury suites. The hotel also has its own golf course, 27 dramatic holes designed by Arnold Palmer and Ed Seay on the ‘Ewa Plain of O‘ahu with stunning views of the lush Wai‘anae Mountains.
Prince Resorts Hawaii, Inc., operates three hotels in Hawai‘i: the Prince Waikiki on O‘ahu, and the Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel on Hawai’i Island. The company also operates three golf courses: Hawai’i Prince Golf Club, Hapuna Golf Course and Mauna Kea Golf Course.
For more about careers at Prince Waikiki visit: https://www.princewaikiki.com/careers/
What you'll do
- The District Relationship Specialist will review and dispatch monthly preventative maintenance work orders and manage the work order volume throughout the month. They will also build and maintain strong relationships with the internal vendor network.
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