Division: Front Office (FRN006)

Band 1

Bell Expeditor

Primary Responsibilities: 

Greeting guests and visitors in a friendly and welcoming manner. Open doors of vehicles arriving or departing the hotel. Responsible for the flow and the parking of vehicles in the front circle. Answer the telephone at the bell desk and arrange assistance for guests. Direct the luggage/valet attendants on the proper rotation of duties and record information in control logbook. Assist in valet parking, tagging bags, loading/unloading luggage and lost luggage. Provide information about the resort and its recreational facilities, restaurants, and about the Big Island attractions and local activities.

Essential Duties:

• Greeting and welcoming guests in a warm and friendly manner, personalizing the service.
• Direct the front service employees to ensure that prompt and courteous service is provided according to resort standards.
• Open vehicle doors for guests.
• Record all movements in the control log and ensure completion of the requested service.
• Organize group bag deliveries, bag pulls and amenity deliveries.
• Coordinate the rotation of duties for luggage/valet attendants and other front service staff.
• Contact shuttle for guests awaiting pick-up within the resort.
• Communicate with the front desk on arrivals, departures and deliveries.
• Provide information to guests regarding the resort and its recreational and dining facilities, Big Island attractions and local activities.
• Answer all phone calls promptly using the guest’s name.
• Respond and resolve guest complaints and concerns.
• Ensure that the resort shuttle is on schedule and that golf bags or other items are delivered.
• Perform other related duties as assigned or required.

Other Duties:

• Assist LVA with parking or retrieving vehicles, loading and unloading luggage, and other duties.
• Keep the work area and lobby clean and orderly.
• Assist in other positions at the front office.
• Transport guests to other areas within the resort.

Working Conditions:

• Works outdoors at the Porte cochre.
• Works outdoors in various weather conditions, overhead covering.

Work Hours:

• Able to work shifts and days determined by the manager.
• Able to work in excess of 40 hour per week if needed.

Equipment Use:

• Telephone and radio
• Guest vehicles with standard and automatic shift
• Electric cart
• Luggage carts
• Resort Shuttle

Mental and Physical Demands:

• Be able to deal with irate guests, remain calm and friendly.
• Lift and carry heavy luggage, golf bags, etc., weighing up to 50 lbs.
• Bend and reach to load and unload heavy luggage or golf bags from vehicles.
• Push and pull luggage cart with over 50 lbs. of luggage and bags.
• Able to stand and walk during most of the shift, climb in/out of vehicles.

Communication Demands:

• Able to direct other employees.

Minimum Qualification Requirements:

• Must have a valid driver's license and clean driving abstract (no moving violations in the past 3 years).
• Must be pleasant, smiling and friendly.
• Must be able to multi-task.
• PUC physical if operating shuttle.