Regional Manager, Canada West

<p>HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!</p><p> </p><p>Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!</p><p> </p><p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The <strong>Regional Manager – Canada West</strong> is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the Directly Operated Stores, Outlets and Shops in the West Region. Strong interpersonal skills as well as business acumen and good judgment are all necessary characteristics of the job. Must have complete mastery of all Store operations by location and outstanding leadership skills along with inspiring interpersonal effectiveness to lead team, train talent and effect change. </span></p></p><p> </p><p><b>What you can expect:</b></p><p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Responsibilities include but are not limited to: </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Leads the full line retail business through effective collaboration and partnering across key functions:  Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail Operations. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Frequent travel encompassing Store visits, audits of policies and standards, managing the maintenance of Store facilities and supervision of customer service standards. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to develop and execute business strategies that are linked to successful business objectives, which demonstrates a strong return on investment that supports the organization’s ability to attract, develop and retain top talent.  </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead KPI performance management and talent development initiatives in alignment with company objectives for all direct reports.  </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage Store teams towards acceptable Store Operations/Human Resources compliance to ensure that all Stores understand, administer, and interpret the Store Operations Guidelines/ HR policies and procedures accurately. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure visual merchandising directives are implemented efficiently as per Global direction and visual standards. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Act as a liaison between stores, corporate partners, buyers, and visual director to ensure that merchandise assortments reflect the brand strategy and stock levels are appropriate to meet the needs of the business </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong><strong>Drive Sales, Profitability and Gross Margin Growth </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Responsible to drive region sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all Stores. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure that each Store associate is trained and compliant with all basic inventory management/ movement/ receiving processes.  </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage product inventory and merchandising standards compliant with company direction. </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Recruitment/Hiring/Training and Retention of Top Talent </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Responsible for the recruiting, interviewing, and hiring of Store teams throughout the Region. Create, evaluate, and monitor talent pools on a continuous basis while constructing succession plans and growth development for the region as an operating unit.  </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Assist Store leaders in training, coaching and development, customer service standards, standard operating procedures, impeccable visual standards, and employee relations compliance in partnership with Human Resources and Senior Management. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Track record of building talent and the ability to balance the need of delivering a creative experience, and a profitable result.</span></li> </ul> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><strong> </strong><strong>Communication  </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Responsible to communicate the company objectives consistently and effectively to all Store management teams through organized and scheduled conference calls and email communications. ∙ Establish a process to ensure that Stores have accountability to expectations on a consistent and timely basis. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct regular Store visits and communicate to ensure standards are maintained, expectations are being achieved and action plans are developed to move the business forward.  </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Touch base with each Store leader on a weekly basis to gain an understanding of all aspects of their business including merchandising, staffing, operations, etc. provide consistent follow-up and feedback </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong><strong>Operations </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Oversee, control, and adjust payroll budget and weekly hours within region to ensure appropriate sales floor coverage by reviewing Stores schedule to meet the needs of the business. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Analyze and react to business trends regarding assortment, communicating sell-through, stock levels as opportunities to increase sales. </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure region adheres to all company policies and procedures as noted in Store Operating Manuals and all HR procedural documentations.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Customer Centricity</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Improve and ensure excellent customer experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Train and drive store teams to improved service levels & customer engagement.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop and improve excellent customer centric experience KPIs. Increase customer retention and loyalty</span></li> </ul> <p> </p></p><p> </p><p><b>Your profile:</b></p><p><p><span style="font-family:arial, helvetica, sans-serif"><strong>Physical requirements: </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Standing for extended periods of time </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to safely lift boxes up to 40 pounds </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Comfortable climbing ladders </span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Qualifications: </strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">College degree in related field preferred  </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">8+ years of multi-store/multi-channel and/or Flagship leadership experience in premium retail environment</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proficient in Excel, Word, Outlook, and Power Point<strong> </strong></span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">English fluency</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Extensive travel required; extreme flexibility and adaptability to work schedule needed ∙ Passion and desire for excellence by exceeding goals successfully and consistently</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proven ability to develop and retain top talent</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proven ability to better business results year over year</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Exceptional client service skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proven leadership and organizational skills and ability to engage and motivate teams</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong business acumen; including retail math and P&L responsibility</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent verbal and written communication skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong work ethic, ability to problem solve</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif">Must have an ability to plan and manage both the strategic and operational functions of the business </span></p></p><p> </p><p><b>Your benefits:</b></p><p><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Salary + Monthly Bonus Pay</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Health and Wellness Benefits </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Earned Vacation and Sick time </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Company Paid Holidays </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Generous Employee Discount</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif">#LI-KD1</span></p></p><p> </p><p>We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.</p><p> </p><p>Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.</p>