Position Overview

HUB is seeking an AI Product Owner to drive the business use cases, roadmap, and execution of enterprise AI solutions. This critical role sits at the intersection of business, AI technology, development, and user experience; responsible for translating HUB's AI vision into tangible products that deliver measured value. The AI Product Owner will own the product lifecycle for AI; to scale AI adoption from while ensuring responsible AI practices across the enterprise.

Key Responsibilities

AI Product Strategy & Vision

• Collaborate with stakeholders to align AI initiatives with business objectives and strategic priorities
• Identify and prioritize AI use cases across insurance value chains including underwriting, claims, policy servicing, and sales enablement
• Develop investment thesis documentation for emerging AI capabilities (Digital D2C, Voice AI, Agentic Coding)
• Monitor AI industry trends, competitive landscape, and emerging technologies to inform product direction

Product Development & Delivery

• Own the product backlog for AI initiatives, facilitate AI solution groups, acceptance criteria, and technical specifications
• Lead discovery phases for new AI products
• Partner with engineering, data science, and design teams to deliver AI solutions through agile sprints
• Define MVP scope, success criteria, and pilot implementation strategies for new AI capabilities
• Manage vendor relationships and technical integrations with AI platform partners

User Experience & Adoption

• Champion the voice of the AI user, conducting working sessions to understand pain points and opportunities for AI solutions
• Drive user adoption of AI users through compelling experiences
• Partner with Innovation Cohorts and AI Business Champions to gather feedback, validate solutions, and scale successful use cases
• Design intuitive AI interfaces that balance powerful capabilities with ease of use for diverse user personas
• Develop training materials, documentation, and change management strategies to support AI rollouts

Governance & Responsible AI

• Ensure AI products comply with HUB's AI governance framework, security policies, and regulatory requirements
• Champion responsible AI practices including fairness, transparency, explainability, data privacy and more
• Support AI Center of Excellence with product recommendations and prioritization decisions
• Document AI capabilities, value creation, limitations, and appropriate use cases for enterprise deployment
• Establish model performance metrics, monitoring dashboards, and continuous improvement processes

Metrics & Value Realization

• Define and track KPIs for AI product success including adoption rates, time savings, and business impact metrics
• Build ROI models and business cases to justify AI investments and demonstrate value to executive leadership
• Report on AI program health, user adoption trends, and value creation across the enterprise
• Quantify productivity and communicate success stories

Required Qualifications

• 7+ years of experience in product management, product ownership, or related roles
• 3+ years of direct experience with AI/ML products, data science initiatives, or enterprise AI deployments
• Strong understanding of generative AI capabilities, large language models (LLMs), and AI application patterns
• Proven experience facilitating AI Solutioning, user stories, and technical specifications
• Experience with Agile/Scrum methodologies and working with cross-functional development teams
• Excellent stakeholder management and executive communication skills
• Bachelor’s degree in business, Computer Science, Data Science, or related field

Preferred Qualifications

• Experience with enterprise AI platforms (Anthropic Claude, OpenAI, Microsoft Copilot, Google Gemini)
• Insurance or financial services industry experience
• Experience with RAG (Retrieval Augmented Generation), prompt engineering, and AI agent architectures
• Product management certifications (CSPO, PSPO, or equivalent)
• Master's degree or MBA
• Experience with AI governance frameworks and responsible AI practices
• Technical background with ability to understand data pipelines, APIs, and AI model architectures

Key Competencies

• Strategic thinking with ability to translate AI capabilities into business value
• User empathy and design thinking mindset
• Data-driven decision making with strong analytical skills
• Excellent written and verbal communication across technical and non-technical audiences
• Entrepreneurial mindset with ability to navigate ambiguity and drive innovation
• Collaborative leadership style with ability to influence without authority
• Integrity and commitment to responsible AI development

What We Offer You

At HUB International, we're invested in your success—both inside and outside of work. Our benefits include:

• Competitive base salary plus performance-based bonus
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Professional development and certification reimbursement
• Access to cutting-edge AI tools and technologies
• Opportunity to shape the AI strategy of a leading insurance brokerage

JOIN OUR TEAM 

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $150K to $190K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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