Technical Customer Support TL

<p><strong>About Huawei</strong></p><p>At Huawei, we believe technology should bring people closer, open new opportunities, and make life smarter and more connected. As a global leader in information and communications technology (ICT) and smart devices, we deliver solutions that span telecom networks, IT, cloud services, and consumer devices.</p><p>With over 207,000 employees worldwide and operations in 170+ countries, we’re not just building technology — we’re building a future where innovation is for everyone. Through collaboration, creativity, and a passion for progress, we aim to empower individuals, enrich everyday life, and inspire organizations of all sizes to dream bigger.</p><figure><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/5028a583-31c4-4e60-ba85-f3b5588f0443/original.png" alt="" title="" width="594" height="133" style="width:594px;height:auto;"></figure><h3 style="text-align:center;"><br><strong>Technical Customer Support TL</strong></h3><p style="text-align:center;"><strong>Vienna, Austria</strong></p><p><strong><br>Your Responsibilities:</strong></p><p>As part of our technical operations team, you will play a key role in ensuring high-quality service delivery and customer satisfaction:</p><ul><li><p><strong>Operational Excellence:</strong> Manage daily support operations, including ticket queue handling, SLA monitoring, and phone support, ensuring timely and effective responses.</p></li><li><p><strong>Advanced Technical Support:</strong> Provide expert-level technical support for complex issues related to Solar and BESS solutions, both remotely and on-site when required.</p></li><li><p><strong>Cross-Functional Coordination:</strong> Collaborate closely with internal teams and external stakeholders to ensure efficient issue resolution and seamless customer support.</p></li><li><p><strong>Capability Development:</strong> Strengthen the technical capabilities of internal teams and partners through structured training sessions, webinars, and on-site technical workshops.</p></li><li><p><strong>Reporting &amp; Documentation:</strong> Prepare work reports, technical summaries, and case documentation to ensure transparency and continuous improvement.<br></p></li></ul><p><strong>What We’re Looking For:</strong></p><p>To succeed in this role, you bring both technical expertise and strong leadership skills:</p><ul><li><p>Bachelor’s degree in Engineering, Renewable Energy, Electrical Engineering, or a related field</p></li><li><p>Solid knowledge of <strong>Solar PV and Battery Energy Storage Systems (BESS)</strong></p></li><li><p>Minimum <strong>2 years of professional experience</strong> in solar, BESS, electrical engineering, or related technical domains</p></li><li><p>Proven experience in <strong>team coordination or team management</strong></p></li><li><p>Strong engineering mindset with excellent analytical and problem-solving skills</p></li><li><p>Open-minded, adaptable, and comfortable working in a multicultural environment</p></li><li><p>Strong customer-oriented attitude with excellent communication skills</p></li><li><p>Fluency in <strong>German and English</strong> (spoken and written)</p></li></ul><p><strong>What You’ll Get From Us:</strong><br>We don’t just offer jobs — we offer growth, challenge, and opportunity.&nbsp;</p><p>With Huawei, you’ll:</p><ul><li><p>Build your career in one of the world’s fastest-growing tech companies.</p></li><li><p>Enjoy competitive salary, which can be higher depending on experiences with min. salary starting from 4000 EUR gross per month</p></li><li><p>Attractive benefits and bonus system</p></li><li><p>Take part in professional development programs and training across Europe.</p></li><li><p>Work with an international, diverse, and supportive team that values fresh ideas.</p></li><li><p>Modern office right next to UNO City, easily reachable by U1 Kaisermühlen or Alte Donau</p></li></ul><p><strong>Ready to Join Us?</strong><br>Apply with your CV in English and let’s shape the future together! (Applications without a CV can’t be considered.)</p><p><strong>Please note:</strong> To apply, you need to be eligible to work and live in the job location.</p><p><strong>Your Privacy Matters</strong><br>We take your privacy seriously and handle all data securely in line with local laws. You can read more here.&nbsp;With your application, you agree with our <strong>Recruitment Privacy Statement</strong>:&nbsp;<a target="_new" href="https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html">Huawei Europe Privacy Notice</a>.<br>For questions, feel free to reach out to our European Data Protection Officer anytime&nbsp;by clicking <a target="_blank" href="https://www.huawei.com/en/personal-data-request">here</a>.</p>