HE
Senior HVAC Technician/ Supervisor
full-time•Lubbock
About this role
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Technical Leadership & Support
- Provide real-time phone support for diagnostics and troubleshooting.
- Go on-site when a technician cannot diagnose or repair a system.
- Review job photos, notes, and recommendations for accuracy.
- Ensure all calls follow company procedures and standards.
Quality Control & Policy Enforcement
- Enforce company workflows, service policies, and install standards.
- Ensure photos, notes, documentation, and paperwork are complete and accurate.
- Maintain accountability across the team while supporting growth.
Training & Development
- Identify skill gaps and recommend training plans.
- Assist with onboarding and supporting newer techs.
- Promote consistent and efficient service and install practices.
Customer Support
- Step in on difficult customer conversations.
- Help technicians present repair options and system replacement opportunities.
- Represent the company with professionalism and integrity.
Requirements
- 5+ years of HVAC service experience (diagnostics expert preferred).
- Strong troubleshooting ability across all residential equipment.
- EPA certification required; NATE preferred
- Strong communication and leadership skills.
Ideal Candidate
- Enjoys teaching and supporting junior technicians.
- Holds high standards for quality and accuracy.
- Calm under pressure and confident in diagnostics.
- Understands that accountability improves customer service and revenue.
- Wants to be part of a strong, growing HVAC department.
Schedule & Compensation
- Full-time position
- Rotating on-call schedule
- Hourly pay + commissions/bonuses
HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.
What you'll do
- The role involves providing real-time technical leadership through phone support for diagnostics and on-site assistance when necessary, while also enforcing company workflows, service policies, and ensuring documentation accuracy across the team. Additionally, the technician will be responsible for training junior staff, identifying skill gaps, and stepping in to manage difficult customer conversations.
About HTS Engineering Ltd.
Your success is our success.
With 16 offices in Canada and the United States, full-service HVAC&R equipment distributor HTS has grown significantly since its 1992 founding. The reason? A single focus on creating success for all those involved with cooling and heating decisions – from selection, design and purchase, to installation and maintenance.
Architects, engineers, building owners, general contractors, mechanical contractors and facilities maintenance teams ─ as well as the leading manufacturers we represent ─ routinely turn to HTS for Real Solutions to issues ranging from energy efficiency and environmental issues to building economics and comfort for building occupants.
But more compelling, they turn to HTS because they know we understand their unique viewpoints, needs and concerns and are able to provide insight and manage projects in a way that both the project and the people involved achieve pre-established goals.
Our industry experience spans industrial, institutional, commercial and residential projects of all sizes throughout the US and Canada.
The HTS parts department provides our locations with unparalleled customer service and support for the dozens of manufacturers and hundreds of parts we proudly represent.
Our Departments (vary by location):
Custom Equipment Sales
Airside Products Group
Building Automation
FIT Building
Service
Parts
HTS Partners:
Choice Partners
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Frequently Asked Questions
What does a Senior HVAC Technician/ Supervisor do at HTS Engineering Ltd.?
As a Senior HVAC Technician/ Supervisor at HTS Engineering Ltd., you will: the role involves providing real-time technical leadership through phone support for diagnostics and on-site assistance when necessary, while also enforcing company workflows, service policies, and ensuring documentation accuracy across the team. Additionally, the technician will be responsible for training junior staff, identifying skill gaps, and stepping in to manage difficult customer conversations..
Is the Senior HVAC Technician/ Supervisor position at HTS Engineering Ltd. remote?
The Senior HVAC Technician/ Supervisor position at HTS Engineering Ltd. is based in Lubbock, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior HVAC Technician/ Supervisor position at HTS Engineering Ltd.?
You can apply for the Senior HVAC Technician/ Supervisor position at HTS Engineering Ltd.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.