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Asisstant Vice President Fraud Ops
full-time•Hyderabad
About this role
<p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt;"><strong><span style="font-family: Arial, sans-serif;">Some careers shine brighter than others.</span></strong></span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">We are currently seeking an experienced professional to join our team in the role of <strong>Asisstant Vice President</strong> - <strong>Fraud operations</strong></span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><p><span style="font-size: 14.0pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">In this role, you will:</span></strong></span></p><ul><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Work closely with the senior leadership team, global and regional or market stakeholders, and global businesses. Support the offshoring strategy, help implement strategic initiatives for the business.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Maintain robust engagement with Operations Analytics, Global Control Tower, Business stakeholders, to ensure proper capacity planning and forecasting with the objective to right size the Operations team to the expected volume. </span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity across regions.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Identify performance improvement opportunities and work with key stakeholders to realize the same. Support the delivery of appropriate training or refresher programs to improve process and service quality, automation and dashboard reporting, calibration, and coaching.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Manage execution of global and regional initiatives by supporting the Vice President Fraud Operations. With relevant subject matter experts, drive towards standardization of product, process, systems, and operational models to deliver consistent best in class service.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Help develop and implement metrices, scorecards and status reports to track operational performance across various teams.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Exhibit a customer-centric mindset consistently stiving to deliver excellent customer experience.</span></li></ul><p><span style="font-size: 14.0pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">To be successful you will:</span></strong></span></p><ul><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Degree in any discipline and relevant work experience commensurate with the position.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Minimum of 10 years of experience working in a high voice contact Centre or volume environment with minimal supervision.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">People Management experience as the role will require managing large or matrix teams with a minimum span of 100+ across locations.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever-changing Risk environment.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Highly effective in working with all levels of management and staff and able to influence decision making in a matrix environment.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Ability to work under pressure and communicate well, being accurate and concise, ability to deliver to tight and demanding deadlines.</span></li><li style="font-size: 14.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14.0pt;">Excellent reporting, tracking skills and MS Office skills. Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required</span></li></ul><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt;"><strong><span style="font-family: Arial, sans-serif;">You’ll achieve more when you join HSBC.</span></strong></span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">www.hsbc.com/careers </span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt; font-family: Arial, sans-serif;">Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></p><p style="margin: 0.0in; font-size: 11.0pt; font-family: Calibri, sans-serif;"><span style="font-size: 14.0pt;"><strong><span style="line-height: 107%; font-family: Arial, sans-serif;">***Issued By HSBC Electronic Data Processing (India) Private LTD***</span></strong></span></p>
What you'll do
- The Assistant Vice President - Fraud Operations will work closely with senior leadership and stakeholders to implement strategic initiatives and manage operational performance. The role involves identifying performance improvement opportunities and ensuring effective capacity planning.
About HSBC
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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Frequently Asked Questions
What does a Asisstant Vice President Fraud Ops do at HSBC?
As a Asisstant Vice President Fraud Ops at HSBC, you will: the Assistant Vice President - Fraud Operations will work closely with senior leadership and stakeholders to implement strategic initiatives and manage operational performance. The role involves identifying performance improvement opportunities and ensuring effective capacity planning..
Is the Asisstant Vice President Fraud Ops position at HSBC remote?
The Asisstant Vice President Fraud Ops position at HSBC is based in Hyderabad, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Asisstant Vice President Fraud Ops position at HSBC?
You can apply for the Asisstant Vice President Fraud Ops position at HSBCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.