Turndown Attendant

JOB SUMMARY

The Turndown Attendant prepares guest rooms in the evening for sleep by performing housekeeping tasks and providing a memorable guest experience. Turndown service will be provided to each occupied or due in guest room.  Turndown service provides a light refresh to a guest room (which was most likely serviced earlier that day), and prepares the room for bedtime. The ideal candidate should have flexible availability and willing to work on holidays and weekends around occupancy levels.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES: 

Qualified candidates must be able to satisfactorily complete the following responsibilities.  Other duties may be assigned.

• Consistently offer professional, friendly and engaging service.
• Clean all assigned guest rooms including: dusting, making beds, soiled linen removal from rooms, vacuuming, mopping, bathroom cleaning (toilet, shower, tub, sink, mirrors, tiles), inside window cleaning, wall cleaning and other room surfaces.
• Polishes furniture and fixtures.
• Strip and make beds, changing bed linens, which may require lifting bedspreads & mattresses.
• Retrieve clean linen and supplies from housekeeping office and/or closets.
• Sign in and out master keys daily following the KeyWatch SOP
• Maintain proper usage of cleaning supplies and equipment.
• Keeps all housekeeping storage spaces organized and clean. 
• Update and record all cleaned rooms.
• Tag and record all lost and found articles as directed by housekeeping manager. 
• Respond in a timely manner to guest requests for items or service. 
• Assist guest with their questions and direct them or escort to the areas they want to go. 
• Always smile and offer a warm greeting to all. 
• Support team to reach common goals. Ensure adherence to quality expectations and standards.
• Take initiative and offer assistance throughout the property.
• Follow departmental policies and procedures and service standards.
• Report necessary maintenance items in conjunction with engineering department.
• Follow all safety and sanitation policies
• Other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Ability to understand proper use of equipment and cleaning agents. 
• Strong interpersonal and problem solving abilities, highly responsible & reliable.
• Have superb time management skills.
• Prioritize and organize work assignments, have timely follow up with execution. 
• Previous guest service and/or Housekeeping experience is an asset.
• Ability to work cohesively with fellow colleagues as part of team with minimum supervision.
• Maintain complete knowledge of all hotel services/features and hours of operation. 
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to comply with physical demands as outlined below.
• Ability to scrub surfaces.  May require extending arms overhead to perform cleaning tasks, and work in confined spaces for extended periods of time. 
• Must be able to maintain a flexible work schedule. 

REQUIRED EDUCATION and/or EXPERIENCE

Individual should be high school graduate and/or any have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). 
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues. 

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical aspects include but are not limited to the following:

• Sit, walk and/or stand continuously.
• Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).
• Frequent kneeling, pushing, pulling and lifting.
• Bend, squat, crawl and reach above shoulder level. 
• Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• Occasional ascending or descending ladders, stairs and ramps.
• May be exposed to extreme temperatures, dust, dampness, height and moving machinery.