Service & Spare Parts Coordinator
full-time•Vaughan•$65k - $75k
About this role
Position: Service & Spare Parts Coordinator
Location: Vaughan (Concord), ON
Employment Type: Existing, Full-Time Permanent position
Salary Range: $65,000 - $75,000 / year
We are looking for a talented Service and Spare Parts Coordinator to join our team! This is an exciting opportunity to join our growing business.
Roteq Machinery offers:
- A competitive compensation package including comprehensive health benefits
- Day Shift (Start time is flexible, regular hours are from 7:30 am to 4 pm, Mon – Fri)
- We value creativity, open-mindedness, out-of-box thinking and flexibility
- Opportunity to take your career to the next level in a growing company
Here’s a bit about Roteq Machinery:
Roteq Machinery Inc. is an engineer-to-order company specializing in conceiving, designing, and manufacturing of rotating equipment for the wire and cable, umbilical, flexible pipe, and hose manufacturing industries. Our projects are customized for our diverse customers resulting in a machine designed and manufactured specifically for the application. Roteq Machinery’s projects span the full range of rotating equipment including armouring, stranding, cabling, taping, and includes auxiliary equipment for complete production lines.
Here’s what you will do as Service & Spare Parts Coordinator:
Reporting to the Sales Manager, the Service and Spare Parts Coordinator is the primary customer contact for obtaining spare parts and providing service technician support for Roteq machines, ensuring our customers receive prompt service.
- Monitor and respond to electronic and verbal requests for quote or support;
- Take ownership of customer issues and determine exact replacement parts and service needed (coordinate with engineering and other internal teams as necessary);
- Process orders in ERP software: obtain vendor quotes and ensure service and parts are sold at a designated margin, generate quotes for customers, obtain purchase orders from customers, and send order acknowledgements;
- Source, obtain quotes, and issue purchase orders for purchased parts. Issue requisitions for manufacturing of proprietary manufactured parts;
- Coordinate with engineering and service personnel for on-site service and remote customer support;
- Follow service procedures, policies, and standards and continually develop better ways of serving customers;
- Keep accurate and complete records by documenting customer service actions, correspondence, and other supporting documentation;
- Invoice for materials shipped and maintain records and sales orders in a consistent and organized manner;
- Manage spare parts inventory including putting away, picking, issuing to jobs, cycle counts, assigning of stocking locations, determining re-order points, and initiating replenishment orders;
- Back-up for shipping personnel with packaging of material, shipping documentation and arrangement;
- Support and initiate continuous improvement initiatives and special projects as assigned for the overall benefit of Roteq.
- College diploma in mechanical engineering or another relevant field;
- 3+ years of customer service experience, mechanical aptitude and experience working with mechanical assemblies. Knowledge in purchasing an asset;
- ERP system experience. Proficient in MS Office Suite (including Excel) and online shipping software of all major couriers (UPS, DHL, FedEx);
- Proficiency in preparation of LTL Bill of Lading, customs documentation, CUSMA;
- Ability to read and interpret mechanical drawings;
- Team oriented with excellent interpersonal skills, including the ability to collaborate effectively with internal and external stakeholders as well as cross-functional teams;
- Strong written and verbal communication skills;
- Exceptional organizational and time management skills with a strong sense of urgency and the ability to work under pressure while coordinating multiple tasks concurrently;
- Embodies a service focused mindset, resourceful, and operates as a value-added service coordinator with a solutions orientation;
- Exceptional attention to detail and accuracy;
- Ability to lift up to 50 lbs;
- Self-motivated, autonomous and comfortable working with minimal supervision.
Interested in being a part of Roteq Machinery? We look forward to your application!
We believe diverse perspectives strengthen our ability to deliver on our mission, and that to achieve our vision of excellence requires an environment in which everyone feels welcomed and valued, including our team, and those we serve and with whom we work.
Roteq Machinery Inc. is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process. Please let us know about any accommodation and/or support requirements. Please note only those candidates selected for an interview will be contacted.
Please note: we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any temporary or permanent work visas.
Use of AI in Hiring: We may use AI-assisted tools to enhance the efficiency of the recruitment process for our clients. However, all applications are reviewed by human recruiters and all hiring decisions are made by human decision-makers.
Other facts
Tech stack
Customer Service,Mechanical Aptitude,ERP Systems,MS Office Suite,Mechanical Drawings,Interpersonal Skills,Communication Skills,Organizational Skills,Time Management,Attention to Detail,Problem Solving,Inventory Management,Shipping Documentation,Continuous Improvement,Team Collaboration,Service Mindset
About HR à la carte
From hiring, performance management, to managing difficult employee issues and firing, we can help you maximize performance, maintain compliance and minimize risk at prices you can afford.
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We understand the challenges you face on a day-to-day basis as all of our human resources consultants lived that reality prior to joining HR à la carte; so we are in the best position to be able to help you reach your goals. The bottom line: as your HR outsourcing partner we’re here to provide you with HR consulting services that will allow you to be successful.
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Contact us now to find out how we can save you 50% or more in fees at [email protected] or 1 888 919 7422.
Team size: 2-10 employees
Website: http://www.hralacarte.ca
LinkedIn: Visit
Industry: Human Resources Services
Founding Year: 2010
What you'll do
- The Service & Spare Parts Coordinator is the primary customer contact for obtaining spare parts and providing service technician support for Roteq machines. Responsibilities include processing orders, managing spare parts inventory, and coordinating with engineering and service personnel.
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Frequently Asked Questions
What does HR à la carte pay for a Service & Spare Parts Coordinator?
HR à la carte offers a competitive compensation package for the Service & Spare Parts Coordinator role. The salary range is CAD 65k - 75k per year. Apply through Clera to learn more about the full compensation details.
What does a Service & Spare Parts Coordinator do at HR à la carte?
As a Service & Spare Parts Coordinator at HR à la carte, you will: the Service & Spare Parts Coordinator is the primary customer contact for obtaining spare parts and providing service technician support for Roteq machines. Responsibilities include processing orders, managing spare parts inventory, and coordinating with engineering and service personnel..
Why join HR à la carte as a Service & Spare Parts Coordinator?
HR à la carte is a leading Human Resources Services company. The Service & Spare Parts Coordinator role offers competitive compensation.
Is the Service & Spare Parts Coordinator position at HR à la carte remote?
The Service & Spare Parts Coordinator position at HR à la carte is based in Vaughan, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service & Spare Parts Coordinator position at HR à la carte?
You can apply for the Service & Spare Parts Coordinator position at HR à la carte directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about HR à la carte on their website.