Description -

We are seeking a visionary Solution Qualification & Validation SQV Architecture and Governance Lead to be the chief architect of our end-to-end user journeys. This is a high-impact, strategic role responsible for answering the critical question: "What should it feel like to be an HP customer?"

You will be the cross-functional champion who frames and governs the total, "out-of-the-box-to-everyday-use" experience for our key user personas. Moving beyond individual products, you will own the blueprint for the entire ecosystem—the hardware, the software, the services, and the support—that we deliver to a "Digital Creator," a "Hybrid Professional," or a "Student Gamer." You will not just set plans and strategy from the sidelines, while the process manager executes the plans in the trenches, but also own the success of the business objective that process serves.

Responsibilities

• Persona-Driven Strategy influencer: Design and implement the governance to evangelize key user personas, transforming them from static research documents into dynamic "Experience Blueprints" that guide product development.

• Measure What Matters: Ensure the Key Experience Indicators (KEIs) set and work with analytics teams to measure the success of our persona-based initiatives, linking them to business outcomes like NPS, retention, and feature adoption.

• Bespoke Journey Curation: Define the ideal, end-to-End (E2E) journey for each persona. This includes:

  • Hardware: Influencing design and key specs that matter most to the persona.

  • Software: Curating the Out-of-Box-Experience (OOBE), defining pre-installed software, utility apps, and partner integrations.

  • Services: Bundling and integrating value-add services in a way that feels seamless, not-tacked on.

  • Content: Guiding the creation of persona-specific tips, tutorials, and welcome content.

• Cross-Functional Leadership: Act as the central "glue" between Product Management, Hardware Engineering, Software R&D, System Management, and Customer Support. You will lead by influence, ensuring all teams are aligned and executing against a single, cohesive experience vision for each persona.

• Ecosystem Thinking: Champion a holistic view that ensures a seamless interaction between all HP devices and services (e.g., PCs, printers, peripherals, and software) for a target user.

• Experience Roadmapping: Partner with product leaders to build a multi-year experience roadmap that prioritizes and sequences the delivery of new, persona-led features and initiatives.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"