University degree or comparable proven experience desired. Very Fluent English (90%+) (oral and written). Strong written and verbal communication skills. Intermediate skills required with Microsoft Excel, PowerPoint, Outlook and other primary Office applications. Ideal Candidate is a self-starter with a strong sense of initiative and the ability to think creatively to solve complex problems. Proven ability to work independently while applying strong analytical and problem-solving skills to drive impactful, efficient and effective results. (Strong ability to evaluate and understand complex information). Previous Payment Fraud experience, Chargeback management or Fraud Prevention knowledge is desirable. Ability to work flexible hours including overtime and weekend support as required. Identify and mitigate fraud trends to protect operations utilizing expert-level understanding of our processes and policies. Address daily customer needs as the primary point of contact for escalations and team support. Engage with customers as needed, to uncover fraudulent activities by asking targeted questions tailored to each scenario. Analyze customer interactions via phone or email to identify suspicious behavior and potential fraud based on their responses and actions. Adapt to evolving fraud schemes, adhering to daily strategies and established guidelines to ensure consistent performance. Exercise sound judgment to take calculated risks that drive improvement and innovation.