At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

• Classification: Non-exempt/Full-time

• Reports to: Operations Supervisor

• Travel: 0-10%

• Salary Range: $24.00-$32.00/hr.

• Locations: San Diego, CA, Dallas, TX, Atlanta, GA, Chicago, IL, Denver, CO, or Philadelphia, PA.

Role overview

Dual North America is seeking an Underwriting Assistant to support our property underwriting division. Under direct supervision, the UA provides administrative support to the underwriting team within an assigned area/ region/ function. Works to assist in achieving profitable growth by providing support with marketing, underwriting, business retention and meeting customer service objectives. Actively participates in the underwriting process to support renewal and new business activities.

Role responsibilities

• First point of contact for customer inquiries during the account life cycle.

• Rush Clearance and set up of electronic files, including filing. Prequalify risks per underwriting guidelines.

• Generate, edit, and send out a variety of correspondence on behalf of the Underwriters. Ex: Declination letters, quote follow ups, subjectivity reminders

• Respond to client phone calls and emails, which requires the ability to understand the products offered.

• Review and issue policies within authority level.

• Review and approve tasks within authority level.

• Order, review, and follow up on inspections as needed (as required by line).

• Follow up for carrier subjectivities.

• Issue Notices and handle in-house mailings as needed.

• Issue endorsements and cancellations/reinstatements according to established underwriting guidelines within required timeframes.

• Issue binders and invoices within authority level.

• Research issues escalated by Underwriting team including review of BPO transactions as needed.

Key requirements

• Bachelor’s degree in risk management, finance, business or a related field preferred, or Associate degree (A.A.) or equivalent from a two-year college or technical school

• 1-3 years administrative or insurance experience preferred

• Foundational knowledge of insurance principles

• Excellent written, verbal and client-facing communication skills  

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

• Experience working in a “paperless” environment.

• Ability to follow policies and procedures  

• Self-motivated with strong attention to detail 

• Travel up to 10% with an Underwriter to shadow and participate in interactions between Underwriters and brokers 

• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment 

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team

About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.5bn of GWP.

DUAL North America is the leading underwriting organization in the US offering commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 19,000 people handling US$42bn of premium on behalf of clients.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.