Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our Dublin city centre office, Howden Ireland are delighted to have a vacancy as an Operations Manager on a permanent basis who will support the HOF Operations in building out a strong operational platform and delivering operational excellence within our Financial Advisory business.

About the Role:

The successful candidate will lead on the operational integration of newly acquired businesses into our core Howden Ireland legal entity, as well as the optimisation of our BIS Trading platform and relationship.

They will also manage and support strategically important projects, including the delivery of best in class management information to our Trading leads.

Key Responsibilities:

• Lead on the operational integration of newly acquired businesses into the core Howden Ireland legal entity, including data quality oversight, Insurer engagement and agency management.

• Onboarding and support of newly acquired businesses onto Howden processes.

• Drive operational excellence within our BIS trading platform, ensuring this system is configured to allow our trading leads to operate effectively and efficiently.

• In collaboration with sales management and business leads, Manage the BIS Trading relationship on behalf of Howden.

• Support and drive consistency of process across all client management teams.

• Lead and support key strategic projects such as delivering a suite of automated and best in class management information to our trading leads.

• Work with our Compliance team to ensure that our client facing staff are working in a fully compliant manner.

• Own key BAU processes as agreed with the HOF Operations

About You:

• A minimum of 5+ years relevant experience within the Life & Pensions advisory industry, ideally in an operational type role.

• An L&P advisory qualification such as QFA / CFP / RPA is preferable.

• Third level business qualification is not essential but desirable.

• Qualification in Process Improvement would be helpful but not required.

• Planning & organisation skills with an ability to prioritise effectively to ensure key deadlines are met under pressure in a busy environment.

• Excellent internal and external stakeholder engagement and communicating and influencing skills.

• Strong attention to detail, and an eye for process improvement opportunities.

• Ability to work on own initiative collaboratively across the breadth of the Financial Advisory business.

• Strategic mindset and a proven ability to implement strategic initiatives successfully.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.