Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden are delighted to have a vacancy as a Claims Manager where a key part of this role will be people management, including managing the reporting lines of the wider claims team members, ensuring all team members have objectives that are aligned to the wider Howden Ireland ambition, managing staff performance against these agreed objectives,  and optimising the culture within this claims team.

About the Role:

As the Manager at Howden, you will also be responsible for driving process improvement within the team, building out a management information suite to be used to drive decision making, and building robust relationships with internal trading teams as well as insurers. They will also be tasked with expanding the remit of the claims team to support other trading teams across the Howden Ireland business.

Key Responsibilities:

• Supervise a team of claims executives and provide guidance and support as needed.

• Reporting line manager for the Claims team members

• Performance management of claims team

• Hiring and building out the team to meet business ambitions.

• Team member training / support / coaching / mentoring.

• Optimising the culture within the claims team

• Drive process improvement

• Build a suite of management information to support claims decision making

• Build robust working relationships with key insurers

• Build robust working relationships with internal trading teams. Use their feedback to improve claims team performance.

• Expand the remit of the claims team to support other trading teams across the Howden Ireland business.

• Support the trading team with client engagement as required.

• Develop and implement policies and procedures to improve efficiency and the quality of the claims handling processing.

• Communicate with clients, stakeholders and other departments to manage claims effectively.

About You:

• 5+ years relevant experience within the insurance industry, working in a claims environment and ideally at a Team Lead or Manager level

• Minimum CIP qualification in insurance

• Demonstrated ability to inspire, motivate, and effectively manage teams in a dynamic environment.

• Skilled in providing guidance and support for professional growth, fostering a culture of continuous learning.

• Maintains a high level of integrity and upholds strong ethical principles in all professional interactions.

• Exceptional interpersonal skills with a proven track record of building and maintaining client trust and satisfaction.

• Embraces creative problem-solving, works collaboratively across functions, and consistently delivers results.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.

For more information, please visit About Us | Howden Ireland (howdengroup.com)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.